Job Title: Manager of Academic Partnerships -

(Mid-Market Accounts)

Location: Remote w/expected travel

Department: Client Success

About Science Interactive

At Science Interactive, we are revolutionizing science education by seamlessly integrating hands-on lab kits with a cutting-edge digital curriculum. Our mission is to make high-quality science education accessible and engaging for all students. We partner with over 1000 colleges and universities worldwide, driving growth opportunities for students and educators alike. Join us in shaping the future of education with innovative solutions and a passion for excellence.

About the Role

We are seeking a dynamic and experienced Manager of Academic Partnerships to join our forward-thinking team. In this role, you will be responsible for managing a portfolio of clients across a multi-state territory, focusing on account retention and revenue growth for our Mid-Market clients. As a Manager of Academic Partnerships, you will play a pivotal role in ensuring the success and satisfaction of our clients, helping them achieve their educational goals with our innovative products and services.

Key Responsibilities

Client Portfolio Management: Oversee a diverse portfolio of clients within your assigned multi-state territory, building strong relationships and understanding their unique needs and challenges.

Account Retention: Develop and execute strategies to retain existing clients by ensuring they derive maximum value from our products and services.

Revenue Growth through Sales: Identify and pursue opportunities for upselling and expanding within existing accounts, driving revenue growth and maximizing client lifetime value.

Sales- Focused Client Success Plans: Develop and implement strategic plans to cross-sell and upsell additional products and services, aiming for institution-wide adoption of our solutions. Focus on growing territory revenue by identifying key opportunities and leveraging relationships to expand footprint within each client organization.

Regular Check-ins: Conduct regular check-ins and business reviews with clients to ensure their satisfaction, address any issues, and provide updates on new features and offerings.

Collaboration: Work closely with the Implementation Team to ensure seamless onboarding and adoption of our products, facilitating a smooth transition and ongoing support.

Feedback Loop: Gather and relay client feedback to our product and development teams to continuously improve our offerings and address any pain points.

Thought Leadership: Represent Science Interactive at industry events, conferences, and webinars, positioning the company as a leader in science education innovation.

Data-Driven Insights: Utilize data and analytics to track client engagement, measure success, and identify areas for improvement.

Ideal Skills and Qualifications

Education and Experience: Bachelor�s degree in Business, Education, or related field.

Minimum of 2 years of experience in account management, client success, or a related role, preferably within the education technology sector.

Sales Acumen: Experience driving revenue growth through upselling and cross-selling.

Client-Centric Mindset: Strong commitment to client satisfaction and success, with a proactive approach to solving problems and addressing client needs.

Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively.

Relationship Building: Exceptional interpersonal skills, with the ability to build and maintain strong relationships with clients and internal teams.

Analytical Skills: Proficiency in using CRM software and other tools to analyze data, track performance, and make data-driven decisions.

Project Management: Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines effectively.

Innovation and Adaptability: A forward-thinking mindset with the ability to adapt to changing market conditions and client needs, always looking for ways to innovate and improve.

Team Player: Collaborative attitude, with the ability to work effectively in a team-oriented environment and contribute to a positive company culture.

Why Join Us?

Innovative Environment: Be part of a company that is at the forefront of transforming science education.

Career Growth: Opportunities for professional development and career advancement within a growing organization.

Impact: Make a meaningful impact on education by helping institutions enhance their science programs.

Competitive Compensation: Attractive base salary with bonus potential, rewarding your hard work and success.

Supportive Culture: Join a team of passionate professionals dedicated to making a difference in education.