Product (Solution) Owner | Ambulatory Core

• Location:Hybrid - Candidates must reside in WI, MI, MN, or IA to be considered.

• Reports to:Director, Clinical Systems

• Please note:Immigration sponsorship (e.g., H-1B) isnotavailable for this position.

Position Summary:

• We are seeking a dynamic and strategic Solution Owner to lead the vision, roadmap development, and goal achievement for the Ambulatory Core Solution Team. This team centralizes ownership of Epic ambulatory core workflows to stabilize, optimize, and standardize the end-to-end outpatient visit experience across multiple specialties. The Solution Owner will focus on foundational ambulatory capabilities including SmartSets, documentation and orders, in-basket and clinical tasking, clinic setup, and visit workflow optimization. The goal is to enhance clinician efficiency, improve patient experience, and boost operational performance while maximizing value from our existing Epic investment.

• This role requires strong decision-making authority and stakeholder engagement skills, with a commitment to meeting end-user needs. While the primary focus is on Epic technology, familiarity with other integrated technologies used by the business is important. The Solution Owner will work closely with a dedicated team of developers and a Scrum Master in a fast-paced, collaborative environment, demonstrating a passion for continuous improvement and knowledge growth.

• The Ambulatory Core Solution Team supports a broad range of outpatient specialties including Adolescent Medicine, Allergy & Asthma, Anticoagulation, Dermatology, Employer Clinics, Family Medicine, Endocrinology, Infectious Disease, Internal Medicine, Lifestyle Medicine, Nephrology, Palliative Care, and Pediatrics. The team operates with both KanBan and Scrum methodologies and collaborates closely with Specialty Solution Teams to ensure consistent, optimized workflows across clinics.

Key Responsibilities:

• Maximize the value of outcomes from the solution team’s work.

• Define and achieve improvement and strategic outcomes, financial goals, and success metrics related to the solution.

• Own the solution as a set of capabilities that enhance business value.

• Maintain and prioritize the solution backlog to reflect the most valuable outcomes.

• Ensure business solutions align with organizational goals and priorities.

• Develop competitive and differentiating use cases for complex, multi-year opportunities.

• Identify and interpret end-user requirements for solutions and services.

• Discover opportunities for solutions within the customer/user base.

• Build and manage relationships with key stakeholders and subject matter experts.

• Analyze and interpret data to enhance service delivery.

• Communicate the business value of services and solutions to customers and functional areas.

• Collaborate with business areas, portfolio management, technology, and support teams to define and resource new features.

• Develop and manage the solution budget.

• Obtain approvals, track progress, and report to management.

• Share responsibility for overall team performance.

• Lead recruitment and skill gap identification for the solution team.

• Work harmoniously within a large cross-functional team at all organizational levels.

• Maintain regular and predictable attendance.

Education and Experience:

Required:

• Bachelor’s degree in Business Administration, Healthcare Administration, Engineering, or related field.

• 3-5 years of experience in agile product ownership, product or solution management, leadership, or functional expertise.

• Proven experience implementing large-scale functional improvements or strategic outcomes.

• Skilled in facilitating meetings at multiple organizational levels.

• Ability to work across functional groups and identify improvement areas.

• Excellent oral and written communication skills.

• Servant leadership mindset with innovative problem-solving skills.

• Experience in data analysis and understanding business value.

• Proficiency in prioritization methodologies and change management practices.

• Healthcare experience is ideal.

Desired:

• Experience working in Agile or Scrum environments.

Licenses and Certifications: Required:

• Any license or certification relevant to the area of specialty.

Desired:

• PSPO (Professional Scrum Product Owner) certification.

• Additional Agile certifications such as CSPO (Certified Scrum Product Owner).

Technology:

• Primarily Epic technology with the need to become familiar with other integrated business technologies.

Why Join Us:

• Tailored Benefits Package: We offer a comprehensive benefits package that varies based on your location. To learn more about the specific benefits available in your area, please inquire with the recruiter during the application process.

• Flexible work location: While this role offers some flexibility in work location, candidates must reside within a reasonable commuting distance of La Crosse or Green Bay, WI due to on-site needs. In addition, candidates must reside in WI, MN, IA, or MI at the time of hire.