Company Overview: MacKenzie-Childs is a leading home furnishings retail company known for its unique design, high-quality products and exceptional customer service. We specialize in offering a wide range of kitchen, entertaining, décor and furniture items that cater to various styles and preferences, ensuring our customers find exactly what they need to make their homes joyful and stylish.

Position Summary:

The Majors Lead is responsible for guiding and supporting the day-to-day execution of operational tasks within the fulfillment process for retail wholesale accounts. This role ensures productivity and accuracy across designated areas of responsibility.

Essential Job Duties and Responsibilities: (Additional duties may be assigned)

· Support and guide team members through the pick, pack, and ship processes to ensure order accuracy and compliance with customer requirements

· Monitor workflow and delegate assignments to maintain department efficiency and fulfillment timelines

· Assist with movement of merchandise and materials through each area of responsibility

· Ensure internal process standards and client compliance protocols are consistently followed throughout the fulfillment cycle

· Use computers, mobile devices, and manual tracking to document and report order activity and performance data

· Monitor supply and equipment needs and report volumes as necessary

· Promote adherence to safety procedures, company policies, and respectful workplace behavior

Team Leader Required Skills

· Be aware of any issues or conflicts that arise within the team and communicate to Supervisor to address performance concerns through coaching and mentoring

· Ensure that teamwork is being adhered to by setting the example

· Exhibit organizational and time management skills by responding to emails promptly; addressing concerns promptly; and meeting deadlines set by the Supervisor or Manager of the department

· Ability to work under pressure and handle stressful situations with composure

· Aid supervisor in identifying high potential employees for future career growth