• Developing Infrastructure-as-Code (IaC) using Terraform, CDK, or Pulumi
• Developing CI/CD pipelines for Cloud Deployments
• Developing custom automation (Lambda Functions/ Azure functions)
• Efficient with programming languages (Python, JavaScript, bash, powershell, C#)
• Managing code repositories and performing peer code reviews
• Ability to maintain the code hygiene and writing test cases for the solutions.
• Mentoring and training junior engineers in your pod
• Familiar with agile development methodologies
• Manage your tasks effectively ahead of each sprint within Jira
• Assist with proof of concepts for strategic and enterprise customers
• Work side-by-side with customers to design, diagram and document complex integrations then build and deploy said designs.
• Establish partnerships and strategic relationships with contacts at our biggest brands
• Time management is critical and should be able to manage multiple tasks/projects simultaneously.
• Analyze and audit existing Helpshift implementations for the purpose of making improvements
• Become an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions
• Work collaboratively with Account Managers, Customer Success Managers, and Sales team to ensure customers’ overall success with the product
• Continually optimize the overall development process with improvements to documentation, trainings, and other customer-facing content