Reports to: BSC Manager                 Department:  Base Service CentersClassification:  Non-Exempt                    Travel: occasionally (up to 10%)

Job Summary:

The Customer Service Liaison serves as the primary point of contact for customers and addresses concerns. The CSL’s primary role is to ensure customer satisfaction with the product or service, and help maintain positive and profitable customer relationships. Working closely with store personnel, they provide total oversight of customer requests and provide quality customer service. 

JOB FUNCTIONS AND RESPONSIBILITIES:

• Tracks customer order status, conducts follow ups, and secures transfers for delayed shipments, and notification of received merchandise
• Receives customer orders and inquiries from e-mail, fax and telephone  
• Verifies and audits sales orders;
• Ensures creation of backorders when applicable
• Ensures accuracy in price and minimum order quantity  
• Addresses customer concerns and complaints; and keeps store management involved in any customer feedback
• Works AR for customer accounts
• Assists with inventory control
• Completes special projects as needed

• Must be able to conduct repetitive motions on a daily basis.
• Must be able to stand/sit for long periods of time
• Other duties as assigned
• Demonstrate and embodies our values: Be Limitless, Be Resilient, Be People Centered, Be a Team, and Be Trustworthy