Cloud Operations Engineer

US East Office (Jacksonville, FL)

We exist to Transform our Customers and Change Lives.

Summary:

We are looking for a seasoned DevOps professional who will work cross-functionally to help implement and operationalize some of the most advanced cloud architectures running on AWS. The DevOps Engineer will demonstrate technical depth, strong interpersonal skills, and a passion to solve complex business problems.

The Cloud Operations Engineer role is an important supporting role for the global 24/7 SaaS Operations group. Candidates will have a chance to work in a dynamic environment across several product lines as well as administer technical solutions in hosted data centers and the cloud.

You will be working in a "SaaS Operations” production environment as part of a 24/7 team that requires high personal accountability, and a readiness to provide support, should any critical issue arise. You will work alongside engineering teams to implement solutions for infrastructure and POCs, deliver technical expertise, and establish best practices.

You will be working with a team of highly skilled professionals to provide fast support for the company’s products, fulfill day-to-day requests, automate tasks, and participate in both small and large engineering projects.

Essential Duties and Responsibilities:

Support highly available 24/7 production SaaS applications by monitoring, diagnosing, and resolving issues, configuring, and installing custom-developed and third-party applications, primarily within AWS
Write and maintain custom automation to increase system efficiency, quality, and reduce human intervention on any task
Work closely with the Development team during the application development process
Work with team members on project tasks derived from release requirements
Identify and recommend options for improving performance, maintainability, and operability
Participate in the engineering, planning, upgrade, and maintenance of the hosted Infrastructure

Education and Experience:

A great attitude and drive to produce high-quality work
Professional, responsive, and able to exercise sound judgment
Ability to deliver high-quality with extreme attention to detail
A minimum of 7 years of IT experience
Skilled in scripting and automation (PowerShell, Unix Shell, Python)
Experience with configuration management solutions (Packer, EC2 Builder, Jenkins)
Skilled in troubleshooting issues throughout the entire infrastructure stack
Strong experience with web application technologies (IIS, Node.js)
Excellent understanding of server operating systems (Windows, Linux)
Proficiency with database technologies (MySQL, Aurora, DynamoDB, Elasticsearch, Redis)
Solid understanding of proper communication and collaboration involving changes, issues, and process
Experience working in an environment where availability, scalability, security, compliance, process, change management, and documentation are operating imperatives (SOC2)
An eagerness to learn enough about whatever tools or tricks are needed to get the job done

Employer does not sponsor applicants for employment visa status (e.g., H-1B visa status).

General Information:

The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give personnel so classified a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.