Description

ESSENTIAL DUTIES & RESPONSIBILITIES

•  Providers excellent customer service to internal and external customers
•  Supports patient-driven requests via phone call, portal message, or provider/care team request via electronic health record (EHR), engaging patients as active participants in their care
•  Assists patients in scheduling and completing referrals as needed by coordinating between the patient, provider(s), and the referral source
•  Decrease barriers to care, increase motivation, and foster open communication
•  Contact referral sources when reports/results are outstanding, request results/reports not automatically received by PCC
•  Outreach patients after emergency room visits and/or inpatient admissions to ensure timely follow-up with primary care; obtain discharge records as needed
•  Assists with training and supporting staff to follow department workflows within specialty area (Health Risk Assessments [HRAs], Care Manager delegated patient cases, patient support of HEDIs/Quality measures, proper documentation within Athena & MHNConnect2.com, etc.)
•  Manage electronic health record team inboxes to ensure appropriate documents are send to primary care provider, team nurse, and other members of the care team.
•  Regularly attend and participate in monthly site team meetings
•  Contribute to patient education materials and strategies to support care coordination
•  Work with manager and team to create flow charts, workflows and document tracking process as needed
•  Work with PI department to outreach patients due for care, provide patient education, and facilitate appointments as necessary
•  Follow guidelines to enhance care coordination for high-need, high-risk patients, tracking of high-risk areas as needed
•  Develop supportive services and tools to address common barriers to care for PCC patients; integrate these with other initiatives for health promotion/education and access to care
•  Performs other duties as required and assigned

Qualifications

Experience/Training:

•  High school diploma required.
•  Medical Assistant diploma from an accredited Medical Assistant program preferred.
•  Certified or Registered Medical Assistant preferred.
•  Associates or Bachelor’s degree preferred.
•  Previous healthcare experience preferred
•  Proficient in MS Office Business Application to include: Outlook, Word, PowerPoint and Excel

Physical Demands:

•  Must be able to remain in a stationary position 50% of the time.
•  Must be able to move around the clinic site 50% of the time.
•  Constantly operates a computer, computer printer, copy machine, and telephone.
•  Occasionally positions self to maintain exertion of physical strength to move objects of 10 pounds from one level to another.
•  Must be able to transport from one site to another.
•  Must be able to cover other shifts as necessary.
•  Required shift rotation.

Other Skills:

•  Ability to read and write proficiently using the English language.
•  Constantly communicates with other healthcare providers. Must be able to exchange accurate information in these situations.
•  Follow-through, assume responsibility and use good judgment.
•  Maintain professionalism under stressful situations.
•  Self-motivated and directed with the ability to prioritize and work efficiently under pressure.
•  Ability to understand and follow verbal and written communication.
•  Detail oriented with the ability to work with minimal/no supervision.
•  Willingness to be part of a team-unit and cooperate in the accomplishment of departmental goals and objectives.
•  Effective and creative problem solving.