HiringCafe
Posted 2mo ago

Operations Manager

@ OTH Hotels Resorts
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Manassas, Virginia, United States
OnsiteFull Time
Responsibilities:Oversee operations, Lead team, Ensure standards
Requirements Summary:Oversee FOH operations, manage front desk and Bistro, ensure guest satisfaction, brand standards, team development, and financial performance
Technical Tools Mentioned:PMS, POS, Labor management systems, Financial reporting tools
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Job Description

Where Hospitality Becomes Unscripted

 

Job Summary

At OTH Hotels Resorts, hospitality isn’t scripted, it’s personal. As an Operations Manager, you are responsible for overseeing all Front of House (FOH) operations. This important role ensures exceptional guest service, operational efficiency, and adherence to brand and company standards while supporting team development and financial performance. The Operations Manager works closely with department leaders to drive guest satisfaction, team engagement, and revenue optimization.

 

Key Responsibilities

  • Oversee daily operations of the Front Office and Bistro to ensure smooth, efficient service delivery
  • Ensure compliance with brand standards and service expectations
  • Resolve guest concerns promptly and professionally to maintain high satisfaction levels
  • Monitor and respond to online guest reviews in a timely and brand-appropriate manner

 

Team Leadership & Development

  • Assist in recruiting, hiring, onboarding, and training Front of House team members
  • Develop staff schedules to meet operational needs while controlling labor costs
  • Provide coaching, performance feedback, and support to foster a positive team culture
  • Ensure proper training on service standards, systems, and guest engagement

 

Systems & Operational Knowledge

  • Maintain working knowledge of Property Management Systems and POS software
  • Ensure accurate use of systems for reservations, billing, reporting, and inventory control
  • Support troubleshooting and training related to FOH systems

 

Financial & Administrative Responsibilities

  • Assist in monitoring labor costs and departmental expenses to meet budget targets
  • Complete monthly inventories and support end-of-month financial processes
  • Contribute to forecasting, cost control, and operational efficiency initiatives

 

Who You Are

  • An Operations or Front Office hospitality leader with at least 2-5 years of hotel management experience.
  • Strategic and forward-thinking, with the ability to anticipate trends, identify opportunities, and lead change.
  • A relationship-builder who collaborates effortlessly with Sales, Revenue, F&B, Rooms, and Corporate support teams.
  • Passionate about service excellence and building a culture where people feel valued, motivated, and empowered.
  • Calm, confident, and solutions-oriented especially during high-pressure situations.
  • Flexible and available for the needs of a 24/7 operation, including possible evenings, weekends, and holidays.
  • Experienced with hotel systems including PMS, POS, labor management, financial systems, and reporting tools.

 

 

What Makes Us Different

Unscripted Hospitality isn’t about memorized greetings or rigid procedures, it’s about trust, heart, and human connection. We empower our team members to read the moment, act with intention, and create experiences that feel genuine and memorable.

 

Join Us

If you’re ready to be part of a team that values authenticity over routine, connection over transaction, and people over process, this is your place. Let your next chapter unfold and your story begin with OTH Hotels Resorts.

 

This job description outlines the general nature and level of work expected. It is not an exhaustive list of all responsibilities, duties, or skills required. Management reserves the right to modify, add, or remove duties as needed.