Description

Ideal Candidate: Strong cash-handling and customer service skills, with close attention to detail.

Shift Type: Nights and weekends; Monday and Tuesday OFF

Tipped Position!

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Work for sustained periods of time maintaining concentrated attention to detail
• Use tools or equipment requiring a high degree of dexterity 75% of the time
• Issues and receives funds for chips, tokens, vouchers, coins and promotional items purchased or won in the casino
• Issues necessary operating funds to other departments
• Knowledge and ensure compliance with Title 31 regulations, NH Lottery regulations and company internal controls, policies and procedures
• Balances assigned funds and maintains an organized workstation
• Operates computer, coin sorter, money sorter, office equipment, telephones and key control system
• Maintains and completes various gaming and company forms and reports
• Reports any monetary or procedural discrepancy to the cage supervisor or manager in a timely manner
• Ensures compliance with all applicable gaming laws and company internal controls, policies and procedures
• Input customer information into computer system
• Sell change and tokens
• Cash casino chips and loose change
• Monitor key control procedures
• Execute ticket payouts
• Responsible for providing quality customer service to guests
• Recognize and greet guests frequently
• All other duties as assigned

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Requirements

QUALIFICATION REQUIREMENTS:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•   Ability to effectively communicate in English, both written and verbal
•   Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
•   Ability to write routine reports and correspondence
•   Ability to maintain confidentiality of sensitive information
•   Ability to reconcile large amounts of currency and coinage
•   Requires a neat and clean appearance, friendly attitude and demeanor
•   Requires the ability to follow directions from a supervisor
•   Requires the ability to interact effectively with co-workers
•   Requires the ability to understand and follow posted work rules and procedures
•   Requires the ability to work extended hours, when necessary
•   Requires excellent interpersonal skills and the ability to deal effectively with casino patrons and personnel
•  Requires the ability to distinguish numbers, letters and symbols
• Ability to work fast and meet deadlines
• Dependable attendance and ability to attend work on time
• Possess computer literacy

AGE and GAMING:

18 years of age or above

NH Gaming License

EDUCATION and/or EXPERIENCE:

Previous cash handling or accounting experience preferred.  High school diploma or equivalent.

SPECIAL QUALIFICATIONS:

·         Ability to accurately process data using a computer

·         Proficient 10-key touch

LANGUAGE SKILLS:

Ability to read and understand a variety of instructions furnished in written, oral or diagram form. Ability to respond to common inquiries or complaints.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals to process and reconcile customer transactions.

REASONING ABILITY:

Ability to apply commonsense reasoning to a variety of situations. Requires the ability to understand and follow Policies and Standard Operating Procedures and be adept and proactive in problem solving. Relies on extensive experience and judgment to plan and accomplish goals.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by the Employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear.  The Employee will be required to lift up to 50lbs from floor level to chest height.  The employee is also constantly required to stand, walk, stoop, lift, and use hands to finger, handle, or feel objects, tools or controls. This position requires the use of tools and equipment requiring a high degree of dexterity for long periods of time.  The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, kneel, crouch or crawl. 

Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually loud.   

Due to the unpredictable nature of the hospitality/entertainment industry, Employees must be able to work varying schedules to reflect the business needs of the property.

Summary

The Cage Cashier is responsible for processing and exchanging tickets, handling chip exchanges and cash advances, and providing excellent customer service in a fast-paced environment. Reporting to the Cage Supervisor, the Cage Cashier manages financial transactions, including exchanging cash for casino tokens and vouchers from various departments. They ensure all Cage patrons receive prompt, courteous, and accurate service.