Job: Care Connection Specialist
Classification: Hourly/Non-Exempt
Job Category: 5 Administrative Support Workers
Position Summary
The Care Connection Specialist screens incoming patient calls in a clinic setting and enters necessary personal, financial and/or other information necessary to ensure patient is scheduled at the appropriate clinic site. The Care Connection Specialist maintains confidentiality and complies with Health Insurance Portability and Accountability Act (HIPAA).
Essential Functions
-Appropriately screens calls to ensure patients are scheduled correctly and according to scheduling protocol.
-Maintains professional telephone etiquette when screening calls.
-Repeats provider’s name, date, time, and location of appointment before completing call.
-Receives permission from caller prior to placing calls on hold.
-Uses good judgment when answering inquiries or relaying appropriate information.
-Recognizes when to direct call to provider or another service.
-Demonstrates ability to function independently.
-Maintains flexibility and organizational skills.
-Demonstrates excellent interpersonal, verbal and written communication skills.
-Maintains attendance to support required quality and quantity of work.
-Adheres to and follows all patient experience initiatives.
-Reports to and departs from work on time and as scheduled.
-Performs other duties as assigned.
-Must be able to deal with stress while maintaining composure.
-Follows and adheres to TRMC vaccine policy(s) mandated by the Centers for Medicare & Medicaid Services (CMS).
Work Experience
-One year of medical office experience preferred.
-One year of experience in patient scheduling preferred.
Education
-High School graduate or equivalent preferred.
Physical Demands and Work Environment
Lifting/Carrying Pushing/Pulling
Lbs. % Time Lbs. % Time
1-10 34-66 1-10 34-66
11-20 0-33 11-20 0-33
21-50 0-33 21-50 0-33
51-75 None 51-75 None
76-100 None 76-100 None
Movement % Time
Bend/Stoop/Twist 34-66
Crouch/Squat 34-66
Kneel/Crawl 0-33
Reach above Shoulder 0-33
Reach below Shoulder 0-33
Repetitive Arm 0-33
Repetitive Hand 34-66
Grasping 34-66
Squeezing 0-33
Climb Stairs 0-33
Walking Uneven 0-33
Walking Even 67-100
Environment % Time
Indoors 67-100
Outdoors 0-33
Extreme Heat 0-33
Dusty None
Excessive Noise 0-33
Equipment % Time
Motor Vehicles None
Foot Pedals None
Extreme Heat None
Dusty None
Excessive Noise 0-33
Work near % Time
Machinery None
Electricity 0-33
Sharps None
Chemicals 0-33
Fumes 0-33
Heights None
Vision
Depth Perception Required
< 20" Required
Color Not Required
Peripheral Required
Endurance Hours at Once Total in 12HR
Sit 4 8
Stand 1 2
Walk 1 2