Job Posting Title: Patient Service Representative Float

Job Title: Patient Service Representative- Float MA

3-4 Days a week-Monday-Thursday Schedule. Minimum of 25 hours a week @ $17.50-19.00hr.

Patient Services Representative (PSR) Duties

• Provide front‑desk coverage across multiple clinic locations as needed.
• Greet patients, check them in, and verify demographic and insurance information.
• Collect co‑pays, outstanding balances, and required forms.
• Schedule, reschedule, and cancel patient appointments.
• Manage incoming calls, messages, and patient inquiries.
• Prepare daily paperwork, reports, and appointment lists.
• Maintain a clean, organized, and welcoming front office environment.
• Ensure HIPAA compliance and protect patient confidentiality in all interactions.

Medical Assistant (MA) Duties

• This position will only be needed for PTO coverage
• Room patients, take vitals, document chief complaints, and update medical histories.
• Assist providers with exams, procedures, and in‑office treatments.
• Perform basic clinical tasks such as point‑of‑care testing, specimen collection, and medication administration (as allowed by certification and facility policy).
• Prepare exam rooms, stock supplies, and maintain equipment.
• Process medication refills per protocol.
• Assist with prior authorizations, referrals, and patient follow‑up tasks.
• Document all patient encounters accurately and promptly in the EHR.

Floating Role Expectations

• Provide coverage for both planned PTO and unplanned call‑outs/absences.
• Maintain flexibility to work in different departments based on need.
• Be familiar with workflows, policies, and procedures across all assigned areas.
• Adapt quickly to changes in schedule, patient volume, and operational needs.
• Communicate effectively with leadership and teams regarding daily assignments.
• Support staff in high‑volume periods or during staffing shortages.
• Demonstrate professionalism, reliability, and accountability in all rotations.

Schedule & Availability Requirements

• Work a minimum of 3 days per week.
• Have availability for same‑day coverage requests when possible.
• Participate in rotating coverage schedules as assigned.
• Maintain updated credentials, training, and required competencies for both PSR and MA roles.