OPERATIONS SUPERVISOR

ABOUT US: Hero Beach Club is a 30-room boutique hotel in Montauk, NY featuring original 1950s architecture and modern amenities.

ABOUT THE ROLE: We are looking for a seasonal Operations Supervisor to join our team! This is a hybrid leadership role responsible for overseeing day-to-day operations across multiple departments including Front Desk, Beach/Pool, Housekeeping, and Bar. The ideal candidate is a hands-on leader with strong organizational skills, a guest-first mindset, and the ability to manage and motivate a team in a fast-paced hospitality environment.

ESSENTIAL DUTIES:

• Supervise and support staff across Front Desk, Beach/Pool, Housekeeping, and Bar departments


• Ensure smooth daily operations and a seamless guest experience from arrival to departure


• Handle guest inquiries, requests, and complaints in a professional and timely manner


• Monitor and maintain cleanliness and safety standards across all areas of the property


• Assist with scheduling, staff coordination, and daily briefings


• Oversee opening and closing procedures


• Communicate effectively with ownership and management regarding daily operations


• Step in and assist in any department as needed