Scope of Position

The Pool Server is primarily responsible for providing prompt, courteous and efficient food and beverage service in a luxury brand inspired hotel environment where attention to detail is key. He/she will also possess a limitless desire to attain the highest levels of quality and cleanliness in all areas of the Food and Beverage Operations.

 

Position Requirements

• Professional demeanor appropriate for a luxury environment.


• Previous food and beverage experience in a hotel environment is preferred.


• Basic computer knowledge (Micros or other POS Systems).


• Must be of minimum legal age to serve alcohol according to state law.


• Food handling certificate & TIPS (Training for Intervention Procedures) certificate required.


• Excellent eye for detail and the ability to multi-task in a fast-paced environment.


• Effective at listening, understanding, and clarifying the concerns and issues raised by guests.

 

Responsibilities

• Greet each guest promptly after seating in a sincerely warm, friendly manner using the guests name.


• Know the ingredients, preparation, and proper presentation of all menu items and specials and ensure that every product delivered to the guest adheres to the highest quality possible.


• Remain observant and check in with guests to ensure satisfaction with each food course and/or beverages.


• Provide prompt, courteous, and efficient food and beverage service.


• Make appropriate suggestion of food and beverages.


• Communicate with the kitchen regarding menu questions, the length of wait and product availability.


• Know layout of restaurant/hotel and location of all equipment and supplies.


• Know all restaurants station breakdowns and table numbers.


• Set tables according to type of event and service standards.


• Maintain cleanliness and condition of the work areas and equipment.


• Assist as needed to maintain standards of appearance, sanitation, and service in all areas of the restaurant.


• Key in (pre check) orders on the Micros terminal promptly and accurately.


• Present physical and accurate check to guest and process payment.


• Perform any other reasonable duties as required by management.

 

Education

• High school diploma or GED.

 

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.


• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.


• Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.

 

Physical Requirements

• Must be able to work in a fast-paced environment.


• Must be physically fit to lift, pull and push items up to 50 pounds.


• Also requires standing/walking/reaching and bending throughout shift.