Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits.

Location: 5100 W. JB Hunt Drive, Rogers, AR 72758 

Position requires availability Monday through Friday 8:00 AM to 5:00 PM with additional hours as needed.

SUMMARY: Under the limited supervision of the assigned manager, the Commercial Processor coordinates the initial transaction process. The incumbent reviews contracts, orders corresponding documentation, and provides information to customers/title offices.   The Commercial Processor assists the Commercial Agent(s) by working directly with customers involved in each transaction to coordinate the closing of the transaction in an accurate, timely and professional manner while ensuring that the title company and lender requirements are properly met.  The Commercial Processor will prepare files for closing, prepare documents and disburse and balance the file. Additionally, the incumbent must develop customer relationships by delivering knowledgeable and personalized service at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

1. Coordinate the initial transaction process by entering orders, assigning files to an agent and reviewing documentation. Determine if any additional documentation is needed, place orders for documents and follow-up with customers.
2. Determine what requirements must be met before closing by analyzing the title insurance commitments, real estate contract, escrow instructions and lender requirements.
3. Assist the Commercial Agent(s) by coordinating closings with the customers. Explain documents to customers as questions arise.
4. Prepare the Commercial Settlement Statement and closing documents for each file. This excludes the preparation of any legal documentation.
5. Review the closing documents for accuracy, disburse closing funds and balance the file.
6. Deliver funds and payoffs when directed by the Closing Agent.
7. Coordinate the “title only” file process, including National Business/Commercial Services orders sent directly from underwriters. Ensure documents are received and recorded timely and that invoices (for title premiums, recording fees, etc.) are sent and payments are received within established timelines. Check for accuracy on remittance premiums paid and any premium splits paid to other agency offices.
8. Develop new and existing customer relationships by attending community events to promote WACO and delivering personalized, knowledgeable service that will encourage repeat business. 
9. May prepare title policies. 
10. Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

TEAM ACCOUNTABILITIES:

• Support and uphold the Arvest Mission Statement.
• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation.
• Promote professionalism at all times.

Responsibilities:

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school diploma or general education degree (GED) required
• 1-2 years previous closing processing experience required
• 1 year previous customer service experience required
• Licensed Notary Public (or ability to obtain within 90 days) required
• Previous title experience preferred

OTHER SKILLS AND ABILITIES:

• Must be able to multitask.
• Must possess a valid driver’s license and be able to make deliveries and/or pickups for the company.
• Must be able to arrive at work on time, work on site and have regular work attendance
• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
• Must be able to provide cordial customer service regardless of customer personality, presence or communication style
• Must be able to perform several tasks at once
• Must be able to work in a stressful atmosphere
• Must be able to occasionally work overtime
• Must be able to greet others cordially
• Must be able to coordinate multiple and changing priorities
• Must be able to verbally communicate with all other associates
• Must be able to operate telephone, copier and FAX machines
• Must be able to move from department to department or office to office to attend meetings
• Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to sit, stand, walk, kneel, use hands and arms to handle documents, utilize keyboard, telephone and calculator, sign documents, etc.

The associate must occasionally lift and/or move up to 25 lbs.

Specific vision abilities required by this job include close vision, color, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Grade 12

Pay Range: $20.00 - $24.95 per hour