Client Services Specialist/Caseworker

Location: Wichita Falls, Texas  

Employer: Rolling Plains Management Corporation (RPMC)

Status: Full Time, Exempt, Monday-Friday, 8am to 5pm

 

Position Summary:

Rolling Plains Management Corporation is seeking a qualified candidate to fill the Client Services Manager position in our Wichita Falls Texas Workforce Child Care Services Program Office. This is a full-time exempt position reporting to the Workforce Solutions Child Care Program Director. This is a supervisory position that is responsible for the management of the client services staff. The Client Services Manager position requires the capacity for independent judgment and action and the ability to work with others to accomplish program goals and objectives. Regular work hours are Monday through Friday, 8:00 am to 5:00 pm; however extended hours may be required. Must be able to adapt to flexible work schedules as established by management. The manager must be able to delegate and make sound decisions with respect to clients and client services staff.

Workforce Solutions Child Care provides financial assistance to eligible, low-income families for child care services. The Child Care program also provides information about choosing quality child care and assists families to locate other community resources as needed. The program also works to improve the quality of child care in the region by providing training and training resources to early childhood programs.

The Client Services Manager has overall responsibility for supervising all Client Services functions and staff. To perform this job successfully, an individual must be able to perform each of the following essential job functions satisfactorily.

 

Essential Job Functions

• Directly supervise Client Services staff.


• Carry out supervisory responsibilities in accordance with RPMC’s and Workforce Solutions North 


• Texas Board’s policies, procedures and applicable laws and regulations.


• Conduct interviews for new staff, assist in job candidate selection, and train new and existing employees.


• Assign and delegate work to client services staff to ensure that workloads are balanced and manageable.


• Reward and discipline employees.


• Address staff and client complaints and identify successful resolution.


• Review all staff performance and complete annual evaluations of staff supervised by this position.


• Maintain knowledge of current eligibility guidelines, funding guidelines, and departmental policies.


• Ensure client files are accurate by overseeing and managing all in-house Quality Assurance (QA) procedures, work processes and staff.


• Ensure that client services staff comprehend and adhere to guidelines outlined in local Board policy, local operating procedures, federal rules and regulations and current TWC policy and procedure.


• Collaborate with the Child Care Program Director to ensure that total program quality and fiscal accountability are maintained.


• Assist in management of client files when needed.


• Coordinate client services with other agencies such as the Workforce Solutions Center and Department of Family and Protective Services.


• Maintain a high level of client satisfaction through conflict resolution, advocacy, and exemplary customer service.


• Coordinate vacation leave for Client Service Specialists and maintain an updated staff calendar.


• Work with departmental staff to improve work processes and collaborate on local best practices.


• Gather and prepare all documentation for external monitoring and/or audits; aid and answer questions as needed for monitors and/or auditors; Interpret monitoring results and implement any necessary corrective action and/or staff training.


• Assist in resolving client concerns/complaints if they cannot be resolved by the Client Services Specialists.


• Be aware of the legal and professional responsibilities about reporting suspected adults/child abuse and neglect, etc., in accordance with the provisions of Federal, State, or local law.


• Accept and coordinate referrals for child care.


• Gather statistical data for reporting purposes.


• Prepare bi-monthly Monitoring Committee report


• Monitor compliance through technical review of records and ensure compliance with all local, state, and federal regulations and policies.


• Communicates final determination of monitoring activities to appropriate staff.


• Final QA
  
   

Benefits Package:

RPMC offers its full-time employees a comprehensive benefits package that includes:

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  Medical (mostly employer-paid) and employer paid dental, and vision insurance 

  
  


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  $25,000 life insurance policy at no cost to employee

  
  


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  Dependent care FSA (up to $5000 per year provided by employer)

  
  


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  Telemedicine, tele-counseling, and Employee Assistance Program (EAP)

  
  


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  Matching 401K plan

  
  


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  Paid sick leave, vacation leave, and 14 paid holidays

  
  


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  Voluntary benefits: critical illness, accident, long-term disability, and supplemental life insurance

  
  


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  Longevity Pay

  
  

 

Additional Details:

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  Position remains open until filled

  
  

 

Rolling Plains Management Corporation is an equal opportunity employer and provider.