Description

Salary Range: $24.23 - 26.66 per hour

FLSA Status: Non-exempt

Schedule: Full-time, Any 8-hour shift between 7:00 AM – 5:00 PM, scheduled Sunday through Thursday; Monday through Friday, or Tuesday through Saturday

Job Summary:

The Residential Services Case Manager provides direct support to individuals who have transitioned from homelessness into permanent housing. Operating from a Housing Frist perspective, the Case Manager works closely with residents to help them build skills and access the resources needed for long-term housing stability. Guided by St. Francis House’s Philosophy of Care – person-centered, recovery oriented, and trauma-informed – they focus on supporting progress in housing, income, and behavioral health.

Essential Duties/Responsibilities:

• Welcome new residents and support a smooth transition from homelessness to stable, supportive housing. 
• Manage a caseload of approximately 30 residents, with about 30% requiring high-level support. 
• Build proactive relationships through regular outreach to ensure residents are connected to services. 
• Conduct assessments and develop service plans focused on housing, income, and behavioral health stability. 
•  Support development of daily living skills (e.g., budgeting, income, nutrition, tenancy). 
• Use Motivational Interviewing to support residents’ readiness for change. 
• Collaborate with team and community partners to plan positive resident activities. 
• Coordinate with internal departments to address behavioral health, income, and basic needs. 
• Maintain timely, accurate resident records and review caseload regularly. 
• Monitor participant’s tenancy for early signs of issues (e.g., disputes, rent arrearages, violations) by tenant or landlords and report concerns to supervisor promptly. 
• Act as liaison with landlords, providers, and other relevant parties as permitted. 
• Track performance with supervisor to meet participant and agency goals. 
• Adheres to agency code of conduct. 
• Performs other duties as assigned. 

Requirements

Required Skills/Abilities:

• Highly reliable, proactive, independent, and consistent.
• Knowledge of Motivational Interviewing, Housing First, harm reduction, and trauma-informed care.
• Patient and adaptable approach to supporting change; able to recognize strengths/barriers and create holistic, person-centered plans.
• Skilled at engaging and supporting diverse individuals, including those with CORI/SORI and behavioral health needs.
• Strong communication, advocacy, interpersonal, and customer service skills.
• Excellent organizational, time management, and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Able to work independently and collaboratively in a fast-paced environment.
• Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach.

Education and Experience:

• Minimum requirements: High School Diploma or equivalent required. Further education in a human service field a plus. 
• Experience with direct service or case management with vulnerable populations. 
• 1+ years’ experience with people currently or recently experiencing homelessness preferred. 
• Lived experience with homelessness and/or recovery a plus. 
• Driver’s license and reliable transportation strongly preferred. 
• Proficiency in English required; bilingual in Spanish preferred. 

Work Environment & Activity

• Prolonged periods of desk work and computer use. 
• Occasional standing and movement within a multi-level building. 

This job description is subject to change and does not restrict management’s right to assign or reassign

duties and responsibilities to this job at any time.