Residential Aide/Intake Coordinator 

The Residential Aide/Intake Coordinator greets all clients and provides security and safety for all clients and staff.

Responsibilities 

· Maintain a secure and functional environment for residents, staff, visitors, and volunteers.

· Welcome new clients that arrive, conduct orientation, do the initial intake, and provide house rules.

· Handle incidents using standard operating procedures.

· Observe all residents and recognize signs of substance abuse and criminal activity.

· Maintained excellent telephone skills and transferred calls appropriately.

· Acquire an understanding of building features and potential problems.

· Maintained daily logbook, school attendance, and visitor and resident sign-in logs.

· Patrol transitional housing sites/apartments, keep standing posts, and conduct vertical patrols.

· Visit multiple units as required and report all incidents to the appropriate shift supervisor.

· Attend program and agency staff meetings, house meetings, and training sessions as needed.

· Work under pressure and during stressful situations.

· Use the computer to complete intakes and other reports on the CARES database.

· Perform other duties as assigned by the supervisor. Essential Functions

· Must be able to observe CCTV cameras and report unusual activities visually.

· Must be able to ascend/descend stairs in a building up to 8 flights.

· Must stand consecutively for two (2) hours on a post.

· Must be able to lift and use a fire extinguisher.

Qualifications 

· Commitment to H.O.G.A.R.'s mission.

· High School diploma or equivalent required.

· Valid Fire Guard Certification / F02, First Aide & C.P.R. required.

· Valid N.Y.S. 8-hour & 16-hour Security Guard Licenses are required.

· Must be able to communicate effectively (verbally and in writing).

· Must interact effectively with the facility staff and client population.

· Must be able to work well under pressure and during stressful situations.

· Must be familiar with CCTV systems.

· Must be willing and able to remain at post beyond regularly scheduled hours until appropriate relief arrives.

· Must work nights, weekends, and holidays as planned.

Required Time on the Project

· 9 FTE Residential Aide/Intake Coordinator (RA)

· Thirty-five hours weekly must be able to work Saturdays, Sundays, and holidays.

· On call 24/07