Position
Title: Local Government Relations Manager
Base Salary: $85,000 to $120,000 annually
DOE
Benefits: Medical,
dental, vision, 401k, flexible spending account, paid sick leave and paid time
off, parental leave, quarterly performance bonus, training, career growth and
education reimbursement programs.
Ziply
Fiber is a local internet service provider dedicated to elevating the
connected lives of the communities we serve. We offer the fastest home
internet in the nation, a refreshingly great customer experience, and affordable plans
that put customers in charge.
As
our state-of-the-art fiber network expands, so does our need for team
members who can help us grow and realize our goals.
Our Company
Values:
- Genuinely Caring: We treat customers
and colleagues like neighbors, with empathy and full attention.
- Empowering You: We help customers
choose what is best for them, and we support
employees in implementing new ideas and solutions.
- Innovation and Improvement: We
constantly seek ways to improve how we serve customers and each
other.
- Earning Your Trust: We build trust
through clear, honest, human communication.
Job Summary
The Local Government
Relations Manager supports Ziply Fiber’s network expansion by building strong
relationships with local governments, public works departments, utilities, and
community leaders. This role serves as a key liaison across multiple jurisdictions,
helping navigate permitting, right‑of‑way, construction
coordination, and community issues. It also provides critical local insight to
internal teams to support timely project execution and maintain positive
community partnerships. The position plays a central role in strengthening
Ziply Fiber’s presence and reputation as a collaborative and community‑focused infrastructure
partner.
Essential Duties and Responsibilities:
The Essential Duties and Responsibilities listed below are a range of
duties performed by the employee and not intended to reflect all duties
performed.
Leadership and Issue Resolution
· Continuous engagement with and understanding the
objectives of local leadership (FDC, Field Ops, Marketing) ensuring issues are
attended to timely and professionally. Support local leadership in the
resolution of right-of-way, permitting, pole attachment/joint use and similar
issues with states, counties, and cities and third parties.
· Work with the local leadership team (FDC, Field
Ops, Marketing) on known issues providing support to resolve issues timely.
· Ensures teams are aware of current field issues,
inquirers and work together towards a satisfactory resolution.
· Focuses on meeting and maintaining consistent
service levels.
· Carefully and thoroughly tracks complaint
resolution performance.
Community and Government Relations
· Cultivating and maintaining strategic
relationships with key community, public and government officials.
· Meeting regularly with mayors, city council
members, county commissioners, administrators, and staff of key cities and
counties to articulate the Company’s vision and plans and to obtain support for
Ziply Fiber’s initiatives.
· Act as principal contact for Ziply Fiber’s
Network Operations team on local government issues and resolution of
constituent inquiries.
Stakeholder and Business Engagement
· Establishing and maintaining relationships with
local chambers of commerce, economic development councils, and local community
groups.
· Works with residents and businesses to resolve
issues related to all construction efforts and to create a win-win solution for
the resident, business, and the company.
Construction and Build Area Support
· Work with city/county and community for active
build areas ensuring we are attending to all issues as they arise.
Other Duties
· Performs
other duties as required to support the business and evolving organization.
Required Position Competencies:
- Interpersonal Skills – Focuses on resolving conflict; maintains
confidentiality; listens to others; keeps emotions under control. Responds promptly to resident/business
needs; solicits feedback to improve service; responds to requests,
inquiries, issues timely; meets commitments. - Must demonstrate a high degree of personal and professional
integrity due to the nature of information involved and the public
visibility of this position. - You must thrive working independently as well as with cross
functional teams, and you exhibit energy, intelligence, and a drive for
success. - Managing People – Includes team in planning, decision-making,
facilitating and process improvement. Develops team skills and encourages
growth. Prioritizes and plans work
activities, uses time efficiently; plans for additional workload and
schedule changes, sets goals and objectives; develops realistic action
plans. - Takes responsibility for activities; makes self-available to
others; provides regular performance feedback. - Ability to effectively present information in one on one and small
group situations to residents, businesses, city/county, community and
other employees of the organization. - Communication – Writes and speaks clearly and persuasively in
positive or negative situations. Listens and gets clarification, responds
well to questions, demonstrates group presentation skills, active
participation in meetings. - Strong problem-solving, partnership, and collaboration skills.
- Strong verbal and written communications skills and analytical
abilities. - Extensive portfolio of relationships across state and local
government.
Required Qualifications:
· High school diploma or GED.
· Minimum of three (3) to five (5) years’
experience working in a customer support centric environment.
· Demonstrated experience working directly with
local governments, public works departments, utilities, and/or agencies
involved in right-of-way, permitting, construction oversight, or municipal
coordination.
· Experience navigating governmental processes,
municipal codes, public works standards, and utility coordination requirements
across multiple jurisdictions.
· Public policy/compliance implementation
experience.
· Strong knowledge of Microsoft Office 365 Applications.
· Ability to lead and manage projects and tasks
while effectively representing Ziply Fiber is essential.
· Must have and maintain a valid driver’s license, auto
insurance, and satisfactory driving record.
Preferred Qualifications:
· Bachelor’s degree preferred. Relevant training
or experience may be considered in lieu of degree.
· Experience in the telecom industry.
· Experience collaborating with state, county, and
municipal officials on infrastructure projects, right-of-way management, or
public utilities coordination.
· Knowledge and understanding of operations teams,
outside plant teams is preferred.
· Knowledge of, and experience working on,
federal, state, local, broadband, and telecommunications issues.
· Familiarity with municipal public works
processes, utility permitting workflows, and coordination requirements for
fiber or infrastructure deployment.
Knowledge, Skills, and Abilities:
· Ability
to work independently and apply sound judgment and reasoning skills to a
variety of situations.
· Ability
to multi-task and collaborate effectively with other personnel to meet
deadlines.
· Strong
verbal and written communication, attention to detail, and organizational
skills.
· Ability
to work within critical deadlines.
· Ability
to adjust to rapidly changing priorities and schedules.
· Ability
to provide excellent customer service.
Work Authorization
Applicants must be currently authorized to
work in the US for any employer. Sponsorship is not available for this
position.
Physical Requirements
The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.
Essential and marginal functions may require
maintaining physical condition necessary for bending, stooping, sitting, walking,
or standing for prolonged periods of time; most of time is spent sitting in a
comfortable position with frequent opportunity to move about. The employee must
occasionally lift and/or move up to 25 pounds. Specific vision abilities
required by the job include close vision, distance vision, color vision,
peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
Work is performed in an office setting with
exposure to computer screens and requires extensive use of a computer,
keyboard, mouse, and multi-line telephone system. The work is primarily a
modern office setting.
At all times, Ziply Fiber must be your
primary employer. Unless otherwise prohibited by law, employees may not hold
outside employment nor be self-employed without obtaining approval in writing
from Ziply Fiber. In holding outside employment or self-employment, employees
should ensure that participation does not conflict with responsibilities to
Ziply Fiber or its business interests.
Diverse Workforce / EEO:
Ziply Fiber requires a pre-employment background
check as conditions of employment. Ziply Fiber may require a pre-employment
drug screening.
Ziply Fiber is a drug free workplace.