Organizational Overview

The Come and See Foundation is dedicated to supporting and expanding the global reach of The Chosen, the first-ever multi-season television series about the life of Jesus Christ. The Chosen has captivated millions around the world with its powerful storytelling, high production values, and authentic portrayal of the life and ministry of Jesus. As a faith-driven initiative, the Foundation plays a pivotal role in funding, distributing, and engaging audiences to ensure that the message of The Chosen continues to inspire and touch lives across diverse cultures and communities. By fostering a collaborative and innovative work environment, the Come and See Foundation is committed to amplifying the impact of The Chosen and creating transformative experiences that resonate with audiences worldwide.

Position Summary

The Technical Product Operations Specialist is responsible for ensuring the reliability, usability, and operational effectiveness of digital products across all platforms. This role combines user acceptance testing (UAT) with technical configuration, troubleshooting, and process optimization to support high-quality product delivery.

Reporting to the Principal Product Manager, this role partners closely with engineering, product, and content teams to validate product functionality, support system configuration, and improve operational workflows. The Technical Product Operations Specialist plays a critical role in both identifying issues and helping resolve them through hands-on system interaction and lightweight technical solutions.

The ideal candidate is highly analytical, technically curious, and detail-oriented. They are comfortable working across multiple platforms, navigating complex systems, and using tools, scripting, or automation to improve efficiency and reliability. This is not a software engineering role, but it requires strong technical aptitude and a systems-oriented mindset.

Key Responsibilities

UAT Strategy & Execution

Own and execute user acceptance testing across all platforms, including mobile, web, and connected TV devices.
Develop and maintain test plans and test cases for new features and releases.
Validate functionality, usability, and performance prior to release.
Conduct regression testing to ensure stability across updates.

Cross-Platform Quality Assurance

Validate product behavior across devices, operating systems, and environments.
Identify platform-specific issues and ensure consistency of user experience.
Develop deep familiarity with platform-specific requirements and constraints.

Technical Configuration & System Support

Configure and manage product settings, content configurations, and system parameters as needed.
Support internal teams by troubleshooting issues within CMS, apps, or related systems.
Investigate and resolve operational issues that impact product functionality or content delivery.
Serve as a technical resource for diagnosing issues that do not require full engineering support.

Defect Management & Triage

Identify, document, and prioritize bugs with clear reproduction steps and context.
Partner with engineering teams to triage and resolve issues efficiently.
Verify bug fixes and ensure issues are fully resolved.

Process Improvement & Automation

Identify opportunities to improve workflows, reduce manual effort, and increase reliability.
Develop lightweight scripts, tools, or automations to streamline repetitive tasks.
Contribute to the evolution of QA and operational processes.

Release Readiness & Validation

Support release readiness by validating product and content from a technical and user perspective.
Ensure critical issues are identified and addressed prior to release.
Provide input into go/no-go decisions based on quality and system readiness.

Collaboration & Communication

Work closely with product managers, content operations, and engineering teams to ensure alignment.
Communicate issues, risks, and findings clearly and effectively.
Provide actionable recommendations to improve product quality and operational efficiency.

Knowledge, Skills and Abilities

Core Behavioral Competencies

Customer Service: Prioritizes user experience and operational reliability.
Integrity: Maintains objectivity and rigor in testing and system support.
Collaboration: Works effectively across cross-functional teams.
Communication: Clearly articulates technical issues and solutions.
Adaptability: Thrives in a fast-paced, evolving environment.
Attention to Detail: Identifies subtle issues and inconsistencies.
Problem Solving: Approaches challenges with a systems-oriented mindset.
Independence: Operates effectively with minimal supervision.

Technical & Product Competencies

Experience with QA methodologies, test planning, and execution.
Strong understanding of mobile, web, and connected TV platforms.
Experience working with CMS platforms, admin tools, or product configuration systems.
Ability to troubleshoot technical issues across systems and workflows.
Familiarity with scripting or automation tools (e.g., JavaScript, Python, or similar) preferred.
Experience with bug tracking, logging, and debugging tools.
Comfort working with APIs, data structures, or system integrations is a plus.

Education and Experience

Bachelor’s degree or equivalent experience preferred.
4–6 years of experience in QA, product operations, technical support, or related roles.
Experience working with complex, multi-platform digital products strongly preferred.
Demonstrated ability to operate as a technical power user within product ecosystems.
Experience in non-profit, faith-based, or mission-driven organizations a plus

Physical Demands/Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions: Office setting with a forty-hour (+) workweek. This position preferably works out of our Colorado Springs headquarters - remote consideration.
Physical Demands: Frequent sitting and use of standard office equipment. Ability to lift approximately 15-20 pounds. Ability to hear phone calls and clearly communicate verbally. Strong visual acuity to review complex interfaces, architecture diagrams, and code. Manual dexterity to operate a keyboard, mouse, and related tools. Ability to manage multiple projects simultaneously under varying deadlines. Capacity to participate in video conferences and virtual collaboration sessions. Excellent concentration, attention to detail, and verbal and written communication abilities.

Our Beliefs, Culture, and Commitment

At Come and See, every staff member is a critical and valuable part of our mission and ministry. We consider ministry readiness and an individual's capacity to represent our culture and Christian beliefs during the selection process for all staff positions. An essential function within every position held by a staff member at Come and See is to uphold and represent Jesus in how we live and behave.

While we unite around our mission, we know unity doesn't mean uniformity. Our calling is too great, and our mission is too important not to be intentional about strengthening our team with people from all backgrounds. We believe that varied perspectives—across race, ethnicity, life experience, age, and gender—enrich our ability to share the story of Jesus with the world and help everyone, everywhere, experience the authentic Jesus.