Posted 1mo ago

CUSTOMER SERVICE EXPERIENCE ASSOCIATE - HYUNDAI OF ORANGE PARK

@ Hanania Automotive Group
Jacksonville, Florida, United States
OnsiteFull Time
Responsibilities:Greet guests, Support vehicle flow, Update guests on status
Requirements Summary:HS diploma/GED; strong customer service; professional appearance; good communication; evenings/weekends; team‑oriented; lift up to 15 lb; valid license; background check and drug screen.
Technical Tools Mentioned:Computer usage
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Job Description

Are you passionate about delivering exceptional customer service and creating positive first impressions? At Hanania Automotive Group, we’re seeking a friendly and professional Lot Porter to join our team. As a Lot Porter, you'll be instrumental in ensuring every guest receives a World-Class experience, from the moment they arrive until they drive away.



 



What we offer:




  • A super-compensation package with incentives for your extraordinary service.

  • A comprehensive benefits package, including health, dental, voluntary benefits and retirement plans, to ensure you're well-equipped.

  • Access to ongoing training and development opportunities that will further enhance your skills and career trajectory.

  • A collaborative work culture within a reputable, family-owned business

  • Great facilities and equipment that will make your efforts even more efficient.

  • Exclusive employee discounts on vehicle purchases, parts, and services to reward your tireless efforts.



 



Key Responsibilities:




  • Warm Welcome: Greet all guests with a smile and a positive attitude, ensuring courteous and professional interactions.

  • Vehicle Handling: Retrieve vehicle history files, assign sequence numbers, and verify customer and vehicle information.

  • Customer Follow-Up: Provide regular updates on vehicle status and address any guest inquiries or concerns.

  • Tech Savvy: Utilize technology and software efficiently to support daily tasks.

  • Team Support: Collaborate with Sales and Service teams, fostering a cooperative and supportive work environment.

  • Client Relations: Build strong relationships with clients, resolving concerns and maintaining satisfaction.

  • Lounge Maintenance: Keep the guest lounge clean, well-stocked, and welcoming.

  • Additional Duties: Perform other tasks as needed to ensure smooth dealership operations.