About the Department

The Concessions Workers will serve food to diners at counter or from a steam table; and perform other duties as assigned.

Position Duties

• Process customer bills or payments.
• Clean food preparation areas, facilities, or equipment; tableware.
• Operate cash registers; kitchen tools and equipment to include popcorn machine, propane gas grill and concession equipment.
• Take customer orders.
• Balance receipts.
• Serve food and beverages.
• Cook foods.
• Prepare hot or cold beverages; and food.
• Package food or supplies.
• Practice food service health and sanitation procedures.
• Report potential hazards to supervisor. 
• Verify age of customers purchasing alcohol products and writing checks using photo identification.
• Maintain uniform and nametag per required guidelines.
• Assist with complete start-up and closing procedures.

KNOWLEDGE, SKILLS AND ABILITIES:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Active Listening and Comprehension - Listening to others, not interrupting, asking good questions, and understanding what people are saying.

Minimum Qualifications

MINIMUM QUALIFICATIONS:

• Must be eighteen years of age.
• Must establish IPACT certification prior to first day of employment.

Other Qualifications

FLSA STATUS: Non-exempt

SUPERVISORY STATUS: None