POSITION SUMMARY:

The Pet Care Supervisor is responsible for overseeing the daily operations of Wooflands, Nemacolin's premier pet care facility, to ensure exceptional standards of animal welfare and luxury guest service. This role combines hands-on animal care with team leadership, operational oversight, and elevated guest engagement. The ideal candidate is a proactive leader with a strong understanding of canine behavior, a passion for hospitality, and the ability to maintain Forbes Five-Star standards in a dynamic, fast-paced environment.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

Team Leadership & Development

• Supervise, coach, and support Pet Care Associates to ensure consistent delivery of exceptional service
• Lead daily shift operations, including scheduling, task delegation, and workflow management
• Conduct training on animal handling, safety protocols, and luxury service standards
• Provide real-time feedback and support performance management initiatives

Animal Care & Facility Oversight

• Ensure the highest level of care, safety, and supervision for all pets within daycare and boarding services
• Oversee group play management, ensuring proper grouping by size, temperament, and activity level
• Monitor health and behavior, escalating concerns to management or veterinary partners as needed
• Maintain strict adherence to sanitation, cleanliness, and facility presentation standards

Guest Experience Excellence

• Serve as a primary point of contact for pet owners, delivering personalized and proactive communication
• Resolve guest concerns with professionalism, urgency, and discretion
• Enhance the guest experience by anticipating needs and offering tailored pet services
• Ensure all interactions reflect the resort’s Forbes Five-Star service standards

Operations & Administration

• Oversee check-in/check-out procedures, ensuring accuracy and efficiency
• Maintain detailed records of pet care, feeding schedules, medications, and incidents
• Monitor inventory of pet supplies and coordinate replenishment
• Assist in implementing operational procedures and continuous improvement initiatives

Safety & Compliance

• Enforce all safety standards, emergency procedures, and animal handling protocols
• Ensure compliance with local regulations and resort policies
• Lead incident response and documentation when necessary

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• 2–4 years of experience in pet care, animal services, veterinary support, or dog daycare, with at least 1 year in a leadership or supervisory role preferred
• Strong knowledge of canine behavior, body language, and group play dynamics
• Proven leadership skills with the ability to motivate and develop a team
• Exceptional communication and interpersonal skills with a guest-centric approach
• Ability to multitask and remain composed in a fast-paced, high-energy environment
• Physical capability to stand for extended periods, lift up to 50 lbs, and actively engage with animals
• Flexible availability, including weekends, holidays, and peak resort seasons

CORE COMPETENCIES:

• Leadership & Accountability: Drives team performance and fosters a culture of excellence
• Luxury Service Orientation: Upholds and models Forbes Five-Star service standards
• Attention to Detail: Ensures precision in both pet care and facility presentation
• Problem Solving: Responds quickly and effectively to operational and guest challenges
• Emotional Intelligence: Demonstrates patience, empathy, and sound judgment

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

Craft a Career Defined by Excellence, Growth, and Experience

Set within Pennsylvania’s Laurel Highlands, Nemacolin brings together luxury-level service, refined hospitality, and a culture where meaningful careers take shape through experience, mentorship, and opportunity. Each role contributes to extraordinary guest and member moments while building a professional journey grounded in craftsmanship, collaboration, and pride.

A dynamic rooted in accountability, respect, and innovation encourages professionals to contribute ideas, elevate standards, mentor others, and grow with intention.

Professional Development & Recognition

• Paid training and continuous learning opportunities
• Leadership development and accelerated leadership pathways
• Mentorship, coaching, and cross-functional experience
• Monthly recognition opportunities for associates, leaders, and teams

Benefits Designed for Well-Being and Lifestyle

• Competitive compensation and attractive 401(k) program
• Medical, dental, and vision coverage available
• Paid time off
• Educational and career advancement support
• Savings across resort dining, retail, spa, and activities
• Discounted associate meals, dry cleaning, and uniform services
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A career at Nemacolin weaves together professional and personalized development, meaningful relationships, and the opportunity to help shape unforgettable experiences for guests, members, and colleagues alike.

Bring your passion. Grow your career. Create Real Life Magic.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine how your talents, perspective, and ambition could shape what comes next.