Overview:
B2B Outbound /Inbound Caller is responsible for customer communications to promote and sell premium cigars.
Responsibilities:
Contact prospective customers from approved list by telephone or email
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Use product knowledge to showcase the promotions being offered
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Use Business Intelligence tools to track progress with new prospects
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Report performance against weekly sales goals and objectives to Manager
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Maintain regular contact with existing clients to discuss business needs and goals
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Solicit tobacco related orders to maintain adequately supplied Santa Clara inventory in all accounts
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Introduce new brands, sizes and packing to all accounts and customer contacts made
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Develop and maintain business relationships with B2B customers
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Quote prices to B2B customers, evaluate profits & margins, up sell, provide excellentcustomer service, process orders
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Prepare daily business recap of contacts/transactions made for manager’s review
Qualifications:
3+ years of Direct Sales Experience
•Strong organizational skills and time management skills
•Proficient with MS office and Outlook applications. Salesforce, AS400,Five9 is a plus
•Strong work-ethic and flexibility to balance company and client business needs
•Solution-oriented
•Exceptional interpersonal skills•Cigar knowledge and experience a plus
Work Environment Conditions:
FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing,picking up small objects, or pinching fingers together.
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TALKING: Especially where one must frequently convey detailed or important instructions orideas accurately, loudly, or quickly.
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AVERAGE HEARING: Able to hear average or normal conversations and receive ordinaryinformation.
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AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspectdocuments or products or operate machinery.
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PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of forceoccasionally.