Hotel housekeepers perform various functions to keep hotel rooms and its environment clean, attractive, and comfortable to guests.
The following is a job description example that shows major tasks, duties, and responsibilities that commonly define the role of housekeepers in most hotels:
Answer immediately to request from guests, as well as from other departments
Load cart with supplies such as linens and move it to the required area
Enter guest rooms by adhering to proper procedures and ensure they are vacant
Replace used amenities in guest rooms
Provide clean linens and terry for dirty ones
Fold terry, make beds, and ensure bathrooms are clean
Take away, room service items, dirty linen, and trash
Perform check on all room appliances to ensure they are in good working condition
Adjust furniture, desk items, and appliances when necessary
Dust furnishings and walls and remove marks from them
Carry out floor care duties in hallway and guest rooms, and vacuum carpets
Adhere to all safety, security, and company procedures and policies
Provide immediate report of any safety hazards, injuries, maintenance problem, or accidents to the supervisor
Successfully complete training and certification programs in safety
Ensure flammable materials are properly stored
Keep uniform clean and make sure to appear professional always
Keep proprietary information confidential
Ensure company standards are followed in welcoming and acknowledging all guests
Expect service needs of guests and provide them even before called upon to do so
Provide assistance to guests with disabilities
Genuinely appreciate and thank guests for their visit
Apply professional language in communicating with guests and other people
Provide support to team to achieve common goals
Maintain quality standards and expectations
Without assistance, carry, place, move, or lift objects weighing up to 25 pounds; with assistance for items beyond 25 pounds.
Requirements – Skills, Knowledge, and Abilities – for Hotel Housekeeper Role
If you are applying to work as a hotel housekeeper, here are typical requirements and qualifications you will need to satisfy for most hotels to consider hiring you:
Strong ability to pull and push work-related equipment, such as a loaded housekeeping cart over uneven and sloping surfaces
Ability to bend, twist, stoop, and pull
Ability to sit, stand, walk, or kneel for a long period of time
Ability to manipulate, turn, and grasp objects of different sizes and weights
Strong hand-eye coordination and motor skills
Strong ability to follow verbal instructions
Strong knowledge of cleaning supplies and procedures
Ability to work independently without direct supervision
Possess high school diploma or its equivalent educational level
Previous cleaning experience may be an advantage sometimes, but not generally required
To be hired for this job, most employers may require you take and pass certain assessment tests.