Summary:

The Credit Card Processor processes all guest inquiries involving closed accounts, accurately deposits all credit card transactions to the Card Processing Center.

Responsibilities:

Answer telephone inquiries.
Assist guests with credit card questions or issues for all seven properties.
Assist other credit card processors with answers to any questions.
Respond both verbally and/or in writing to all inquiries from guests who have left the house, as well as inquiries from credit card companies.
Research chargebacks and credit card refunds.
Maintain accurate records of all card processing transactions.
Assist all other departments with refunds.
Authorize net issues with payments and refunds.
Comply with the company's drug-free and tobacco/nicotine-free policy.
All other duties as assigned.

Experience/Qualifications:

Minimum of 1 year of customer service experience required.
Strong written and verbal communication.
Excellent collaboration, teamwork, and active listening skills.
Strong computer skills and telephone etiquette.
Ability to lift to 25 lbs. consistently and 50 lbs. infrequently
Must be able to legally work in the USA.

Education and Certification(s)/License(s):

High school diploma or equivalent required.

Discover Life at Rosen

Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits Our Associates Enjoy

Affordable Health and Dental Insurance
On-site Medical Center
Competitive Compensation
Holiday Pay
Birthday Pay
Paid Vacation
Paid Personal Days
Tuition Reimbursement
Higher Education Scholarships
401(k) Retirement Savings Plan
Childcare Financial Assistance
Hospitality and Dining Discounts
Family Outreach Center
and Many More Benefits

We are proud to be an equal-opportunity employer and a drug and nicotine-free workforce.