Posted 5d ago

Customer Service Representative - State Farm Agent Team Member

@ Fatima Poggi - State Farm Agent
Sunrise, Florida, United States
$50k-$85k/yrOnsiteFull Time
Responsibilities:assisting customers, following up, maintaining records
Requirements Summary:Customer service experience, goal-oriented, organized, bilingual a plus; licensing required in Florida; growth into licensed sales roles.
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Job Description
Benefits:
  • Commissions Based on Performance
  • Bonuses Based on Performance
  • Paid Training
  • Paid Holidays
  • 401(k) matching
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
 About Our Agency: Are you outgoing and customer-focused?  Do you enjoy working with the public?  If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you!  

We are a growing State Farm agency in Sunrise focused on building a strong, positive team culture while helping our customers protect what matters most. Our goal is not just to provide insurance, but to create meaningful relationships and long-term growth for both our customers and our team. 

We’re looking for individuals who are motivated, coachable, and excited about building a career not just having a job.

 ROLE DESCRIPTION:
This role is ideal for someone who enjoys working with people, is detail-oriented, and wants to grow professionally within a structured and supportive environment.

You will start by focusing on customer service and learning the foundation of the business, with the opportunity to grow into a sales and financial services role over time.

If you are energetic, goal-oriented, and sales-minded, we are excited to harness your talents in this rewarding opportunity to build your career.

RESPONSIBILITIES:
  • Assist customers with policy questions, changes, and service requests
  • Provide a high level of customer care and professionalism in every interaction
  • Follow up on leads and schedule appointments
  • Maintain accurate and organized client records
  • Support the team in daily operations and workflow
  • Work collaboratively to meet office goals and deliver a great customer experience

What We’re Looking For

  • Strong communication and interpersonal skills
  • Positive attitude and willingness to learn
  • Organized, reliable, and detail-oriented
  • Ability to work in a fast-paced environment
  • Team player with a strong work ethic
  • Bilingual is a plus
QUALIFICATIONS:
  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
  • Successful track record of meeting sales goals/quotas preferred.
  • Ability to effectively relate to a customer.
  • Property & Casualty license.

Licensing & Growth

  • Active Florida 4-40 Customer Representative license required
  • Active Florida 2-15 Life & Health license required
  • Opportunity to grow into a 2-20 General Lines licensed role over time

Compensation & Growth Opportunities

  • Competitive hourly base pay
  • Commission opportunities based on performance and licensing
  • Activity bonuses, quote bonuses, and quarterly performance incentives
  • Paid training and licensing support
This role is designed for long-term growth within the agency, with clear opportunities to expand responsibilities and increase income over time.


Benefits

  • Paid holidays
  • Paid training and licensing
  • Bonus opportunities based on performance
  • Flexible schedule (based on role and performance)
  • Opportunity for advancement within the agency
  • Supportive, team-oriented work environment
 
Why Join Us

We are building a team that values:

  • Growth
  • Accountability
  • Teamwork
  • Positive energy
If you’re looking for a place where you can grow professionally, be supported, and be part of something meaningful, we would love to meet you.