Leadership and Management Responsibilities

• Embody the Credit Union’s core values of Trust, Integrity, Teamwork and Making a Difference and ensure that new employees understand and embrace these core values.
• Provide leadership, direction, guidance and coaching, performance evaluations, training, motivation and guidance to direct reports.
• Develop objectives for direct reports consistent with operating goals. Monitor progress toward achievement of objectives and engage in a regular (weekly at a minimum) dialogue with direct reports on progress toward objectives.
• Monitor and maintain the work environment to ensure positive employee engagement and job satisfaction.
• In consultation with Human Resources, promote, transfer, dismiss or change the status of employees as well as ensure succession planning is in place for future supervisory staff.
• Ensure that all direct reports understand the overall company objectives as well as their individual and team objectives and that they work together to achieve the stated objectives. Be available to help resolve conflicting objectives.
• Analyze business decisions to ensure sound, member friendly processes are followed. 
• Ensure audit findings are reconciled with sound business practices that are in the best interests of our members.
• Reinforce and ensure continuous, respectful communication between all departments and proactively engage with internal managers to ensure good, respectable working relationships exist with the payment services department.
• Emphasize and promote professional and ethical conduct.

Operational Responsibilities

• Proactively lead the Credit Union in researching, analyzing, implementing, and managing electronic payment delivery services. This includes ensuring processes are operationally efficient as well as maximizing the strategic value of electronic delivery systems. Coordination with other departments (e.g. IT, Retail, Treasury Services) will be a critical part of this function.
• Oversee the management of payments services 3^rd-party vendors to effectively address business requirements and adherence to service levels.
• Provide leadership and oversight for ACH exception processing and audits; check exception processing; incoming and outgoing wire transfers and wire audits; ATM and mobile deposits; fraud monitoring across online banking products; legal processing (including subpoenas, garnishments, and levies); shared branching adjustments; and general ledger balancing—ensuring all activities are executed accurately, timely, and in compliance with regulatory, audit, and risk management standards while delivering high-quality service to members and internal stakeholders.
• Oversee loss mitigation efforts to minimize financial exposure to the Credit Union by identifying risk trends, strengthening controls, and implementing proactive strategies to prevent and reduce operational, fraud, and payment-related losses.
• Manage vendor relationships maintaining timely and high-quality product delivery within reasonable cost. Negotiate contracts on behalf of the department to ensure a timely and high-quality product delivery and terms that are favorable to WeStreet’s interests.
• Maintain updated department procedures and policies to preserve processing consistency and ensure policies and procedures remain aligned with WeStreet’s mission.
• Prepare, implement, monitor department budget to effectively manage department costs.
• Resolve problems and troubleshoot processing issues and member complaints in a manner that ensures quality service to members while protecting the financial interests of WeStreet.
• Keep up to date on all training needs and opportunities offered through third party service providers (i.e.: EPCOR and NACHA) that directly impact compliance of the ACH area.
• Comply with and ensure that staff complies with applicable laws and regulations, including but not limited to: Bank Secrecy Act, Patriot Act, OFAC, NACHA rules and Regulation E.
• Perform other duties as assigned and be available to work additional hours as necessary to accomplish objectives, goals and projects.

QUALIFICATIONS

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Business or related field or equivalent experience.  Master’s degree preferred.
• Minimum 5 years management experience.
• Minimum 7 years of experience in financial institution operations such as ACH processing, share draft processing, check card disputes and wire transfers.
• Experience with Fiserv DNA or the Fiserv Product Suite is a plus.

SKILLS AND COMPETENCIES

• Able to demonstrate good communication, member service, and human relations skills.
• Able to work independently and exercise good judgment, initiative, tact and professionalism in representing WeStreet CU with members, peers, staff and service providers.
• Effective leadership skills and the ability to coach and develop staff to achieve goals and maintain respectful relationships with members and with each other.
• Self-starter with strong organizational skills and the ability to set priorities for self and staff to accomplish objectives.
• Proven ability to effectively cope with stressful situations on a daily basis in a high production structured environment.
• Able to read, analyze and interpret common technical journals, financial reports and legal documents.
• Can effectively respond to inquiries or complaints from members, regulatory agencies or members of the business community.
• Ability to write business related documents and correspondence.
• Ability to apply advanced mathematical concepts and apply them in accordance with generally accepted accounting and finance principles. This scope will include budgeting, investment performance calculations and probability statistics.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Proficient in Microsoft Excel and Word.
• Intermediate skills with Microsoft Office based programs.
• Must have an in depth, well rounded knowledge of complex electronic delivery services
• Advanced ability to analyze and solve problems.
• Strong ability to network, build and maintain beneficial professional relationships.
• Outstanding organizational and project management skills.
• Ability to observe and interpret people and situations.
• Ability to perform highly detailed work on multiple, concurrent tasks.
• Demonstrated leadership abilities.
• Able to demonstrate good communication, member service and human resource skills.
• Able to exercise good judgment, initiative, tact and professionalism in representing the Credit Union with members, managers, staff and vendors.
• Excellent one-on-one and group interpersonal skills.
• Ability to read and interpret documents such as accounting data, policy and procedures.  Ability to define problems, collect data, establish facts and draw valid conclusions.

   Certificates, Licenses and Registrations

• Accredited ACH Professional (AAP) certification required or must be willing to obtain.
• Accredited Payment Risk Professional (APRP) – optional