HiringCafe
Posted 2d ago

Freelance Community Manager DACH

@ waterdrop
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Vienna, Vienna, Austria
HybridFull Time
Responsibilities:monitor followers, engage followers, handle crises
Requirements Summary:Native German and fluent English; experience in community management and social media; strong language and humor.
Technical Tools Mentioned:Social media platforms
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Job Description

Drink More Water, together we grow.

Here at waterdrop®, we make drinking more water fun, convenient and most importantly, sustainable! Discover the world of innovative and eco-friendly hydration solutions with our fruity little cubes – Microdrinks – that save up to 98% plastic compared to drinks in 500ml plastic bottles and help score one for the planet. Our centrally-located headquarters offers a vibrant environment, featuring an on-site restaurant and gym, not to mention the opportunity to connect with prospective colleagues from all over the world. With a successful online presence, 40+ stores around the world, dedicated B2B partners and over 22,000+ retail and branded stores, we can’t wait to take this journey to the next level – with you!

As a Freelance Community Manager (m/f/d) you'll be the digital face of waterdrop® and set our tone of voice across social platforms in our DACH (Germany, Austria & Switzerland) market.

You can work from our office in Vienna, hybrid or fully remote.

Availability: 15-30 hours per week

Your responsibilities at waterdrop®:

  • You will monitor and engage with followers daily, responding to comments and tags to foster a sense of community and brand loyalty.

  • You will implement effective community management strategies to handle questions, feedback, and user-generated content, ensuring a positive brand experience for followers.

  • You spearhead crisis communication on social media, ensuring timely and effective responses to mitigate brand challenges and maintain trust within our community

  • You actively collect and analyze community feedback, translating it into actionable insights concerning our products and user experience

  • You serve as a sparring partner, offering market knowledge, content suggestions and sentiment feedback to our Social Media Managers

Your strengths and qualifications:

  • You have native proficiency in German and fluency in English, with additional languages considered a strong advantage

  • You have proven experience in community management and a strong understanding of communication on social media platforms

  • You have a keen attention to detail and a deep affinity for language, a talent for wordplay, and good sense of humor

  • You bring strong prioritization skills and a structured, strategic work ethic that thrives in a fast-paced, results-driven environment

Please note: Weekend coverage is required for this position.

Wanna Drop in? Send your application documents through our online application system. We are looking forward to reading from you soon!