Before applying for a role within TEKsystems Global Services, internal employees must ensure transparency of interest with their current manager. Share this direct link with your manager, where they can submit their recommendation.

Receiving a Manager Approval Form is essential before any further consideration can occur.

The Global Delivery Manager (GDM) is responsible for managing the delivery pipeline and providing direct oversight and quality controls for a group of engagements being solutioned and delivered simultaneously in a regional, account, or practice area. The GDM guides and mentors a team of Delivery Leads and/or Engagement Managers based in that region or practice area. This role supports targeted consulting revenues under Delivery on an annual basis. The GDM is measured by customer satisfaction, customer retention/expansion, financial attainment, and billable utilization for all engagements in their portfolio. This role may require travel several times per year.

Essential Job Duties and Responsibilities:

• Alignment and Execution: GDMs have three fundamental responsibilities: embracing the organizational vision, building alignment around that vision, and bringing the vision to life by championing its execution. This involves creating a cohesive, purpose-driven organizational culture where employees feel connected to something bigger than themselves.
• Delivery Excellence: Oversees engagements with varying delivery models, to ensure that objectives are achieved, delivered according to schedule, and within budget. Additionally, ensuring that internal compliance requirements are fulfilled.
• Strategic Planning: Provides strategic value and engagement advisement by anticipating client needs. Identifies trends, opportunities, and potential challenges that can impact the team's short and long-term goals and engagements. Leads delivery strategy with Practice input and proactively collaborates with the team to identify the root cause of problems and creates potential solutions to optimize work ahead.
• Team Leadership and Development: Guides and mentors a team of Delivery Leads and/or Engagement Managers based in the region or practice area. Aligning individual career goals with organizational objectives, providing coaching and developmental feedback, and fostering a passion for self-development among team members.
• Strategic Client Relationship Management: Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly. Strengthens relationships through value-based conversations.
• Organizational Savvy: Collaborates with cross-functional teams, including marketing, IT, and customer service, to ensure engagement success.
• Stakeholder Communication: Regularly informs internal and external stakeholders about the progress, challenges, and results of engagement activities.
• Risk Management: Identifies potential service delivery risks and developing mitigation strategies, creating contingency plans for unforeseen challenges, and ensuring compliance with regulatory requirements and company policies.
• Performance Reporting: Creates custom reports, monitoring compliance with service provisions, and preparing executive-level materials to track and evaluate performance.

Behavioral Competencies and Responsibilities:

• Collaboration: Works well with cross-functional teams, fostering a collaborative environment to achieve common goals.
• Situational Adaptability: Adjusts approach and demeanor in real-time to meet changing demands, transitioning smoothly between internal meetings and client site issues, and balancing the diverse needs of multiple Engagement Managers within one team.
• Ensures Accountability: Holds self and others to commitments, maintaining open communication for feedback and development, and fostering a transparent and safe environment for seeking help.
• Action Oriented: Tackles new opportunities and challenges with urgency, energy, and enthusiasm, providing problem-solving support during escalations, and empowering the team to make autonomous decisions and solve problems.
• Strategic Mindset: Sees ahead to future possibilities and translates them into breakthrough strategies.
• Develops Talent: Develops people to meet both their career goals and the organization’s goals.
• Self-awareness: Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

Required Experience:

• Bachelor’s degree in business, Project Management, or a related field.
• Minimum of 8 years of experience in project management or delivery management roles.
• Proven track record of successfully managing complex projects and portfolios.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships.
• Excellent problem-solving and analytical skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proficiency in project management tools and software.

Preferred Experience:

• Experience in the IT Professional Services industry.
• Master’s degree in related field.
• Knowledge of CRM systems and customer engagement strategies.
• Certification in project management (PMP, PRINCE2, etc.).
• Experience with Agile methodologies: Scrum, Kanban, SAFe, XP.

***Posting Close Date: 5/14/26***

This includes receiving your manager approval form.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

US Salary range: $115,000 - $150,000   Potential bonus up to: $30,000

Compensation will be determined based on a variety of factors which may include, but are not limited to, education, experience, skills, and geographic location. As an internal Allegis Employee exploring roles within TEKsystems Global Services, hiring eligibility and maintaining existing ancillary benefits are subject to change with transfer from one role to another. Please reach out to Talent Mobility for specific questions: [email protected].

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• https://www.teksystems.com/en/careers/benefits