cb20 is the Capital Region’s solution provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.  We are an organization that puts Customers first, acts with Integrity, embraces innovation and values Self-Development and Contribution to our community. We partner with the world’s leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.

Position requires applicant to be on-site/hybrid in our office located in Saratoga Springs, NY

Summary

Reporting directly to the VP of Managed Services, the Sales Engineers provides three primary functions:

1. To assist Sales Executives in helping customers determine the best technology solutions to meet their desired business outcomes and architecting associated solutions;
2. Assist with enterprise networking project oversight related to architected solutions and pre-sales activity
3. To provide technical guidance to the VP of Strategic Partners around company technology strategy with our OEM and business partners.

Duties and Responsibilities

• Serve as a technology adviser to both prospective customers and representatives of currently assigned client accounts. Display a strong commitment to developing and maintaining long-term customer relationships.

• Ability to understand customer requirements, determine the best solutions and effectively communicate the value proposition of those solutions are critical skills.

• Ability to develop high level architectural designs for customers, and oversee the technical implementation of created designs.

• Must be a subject matter expert with specialized technology experience in network solutions, including but not limited to campus route/switch, data center and core networking, edge networking such as firewalling, SD-WAN, BGP, WLAN design. Must work within a defined sales territory, respond to customer requests for proposals, develop designs and bills of materials for cost-effective solutions, and provide shoulder-to-shoulder knowledge transfer or training to implementation teams bringing the technology solutions online.

• Must be well-versed in the selling company's portfolio of products and services and keep up with new technologies entering the market, including ongoing certification achievement as assigned by the company.

• Organized and display excellent time management skills.

• Effective communicator from both verbal and written standpoints, as well as through active listening.

• The Sales Engineer will have working relationships with all levels of our customers, from technicians to senior management. Strong presentation skills are a must. Must be able to adjust presentation materials as needed to provide the type and depth of information required for each recipient.

 Qualifications Requirements/Job Specifications

Education:        BA in computer science, network engineering or information security. CCIE or alternate-manufacture equivalent certification obtainment. 20+ years experience in the field of IT, with at least 5+ years demonstrated experience working with multiple enterprise level organizations in a Network Architect capacity.

Standards:       Ability to follow standards as outlined in the cb20 Company Manual.

Skills:                  Superior organizational skills and a high attention to detail, excellent communication skills, strongly proficient in MS Office Suite

Working time:  40 hours/week.  All other times as defined by the demands of the department.

Travel:              25%-50% local travel with occasional long-distance travel as required by opportunities.

Lifting:             Typically, no lifting in excess of 25 lbs.