Service Coordinator

We are hiring a creative, detail-oriented, and flexible Service Coordinator for our Ghent location in Norfolk.

In this role, you will support individuals by helping them set goals, manage medical needs, write plans, and handle personal finances. This position is ideal for someone who is organized, energetic, and passionate about helping others live full, independent lives.

Schedule

Monday through Friday, 8:00 a.m. to 4:00 p.m.

Full-Time Benefits

• Health insurance, including vision
• Dental insurance (100 percent paid by Hope House)
• Life insurance (100 percent paid by Hope House)
• Optional benefits: additional life insurance, disability insurance, flexible spending accounts
• Generous leave, including 12 paid holidays, 12 paid vacation days and 12 paid sick days
• 401(k) plan

Position Responsibilities

Daily Living and Skill Building

• Support individuals with daily living tasks such as cooking, cleaning, laundry, hygiene, meal planning, grocery shopping, banking, transportation, and medication management.
• Use your personal vehicle as needed while providing services.
• Teach skills based on each person's Individualized Service Plan.

Community Integration

• Help individuals participate in community activities.
• Support individuals in exercising their rights and resolving concerns.

Behavioral and Medical Support

• Provide behavioral guidance and implement support plans.
• Administer first aid in emergencies and ensure prompt access to medical care.
• Assist individuals with scheduling and attending medical and dental appointments.
• Manage medications, prescriptions, and related documentation.
• Keep team members informed about health-related updates.

Documentation and Communication

• Maintain accurate, confidential records, including:
  
  • Medication Notebooks
  • Individualized Service Plan Notebooks
  • Permanent Records
• Share relevant information with team members and serve as a liaison with families, agencies, and the community.
• Complete payroll, mileage, and other required forms.

Team Collaboration

• Attend weekly team meetings, monthly team meetings, quarterly agency meetings, retreats, and required trainings.
• Support team operations and fill in for the Team Leader when needed.
• Carry the team pager when requested.

Additional Responsibilities

• Assist with errands as needed.
• Report maintenance needs.
• Test fire alarm systems when required.
• Follow all agency policies and support future policy development.