Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
Responsibilities
Job overview
The Service Desk Agent – Fleet Management (Shared Services) is part of a centralized Fleet Hub providing standardized, efficient, and scalable fleet support services across multiple countries or regions.
The role acts as the primary operational contact for fleet-related requests, ensuring consistent execution of fleet processes, high service quality, SLA adherence, and data accuracy across the supported markets.
Key Repsponsibilites
- Handle service requests and tickets
- Ensure SLA compliance and data accuracy
- Follow defined processes and policies
- Escalate complex and non standard issues.
KPI`s - Success Measures
- SLA adherence
- Ticket resolution time
- Data accuracy.
Qualifications
- Education or equivalent work experience required
- Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support
- Business English skills (Written and spoken) required.
Pay Transparency Statement
The monthly base salary range for this position is 4,900.00 PLN Gross to 7,000.00 PLN Gross.
Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.
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Company
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations