Enterprise Incentives Servicing Team is responsible for incentive compensation management for 18K+ Servicing & Sales colleagues and Partners across the Enterprise. EIS vision Drive best in class unified incentives servicing and customer experience, leveraging next-gen enterprise capabilities & efficiency of scale. EIS iPlus team is the Product Owner of the Enterprise Incentive Management Product/Tool: Varicent ICM. iPlus team’s vision is to automate controls across end-to-end Incentive Management & continue to enable timely & accurate incentive payouts for Sales and Servicing colleagues across the Enterprise (GS, TCE, GCS, ICS, GMNS, USCS), with strong focus on strengthening controls, driving efficiencies, and improving user experience. This role is to drive the modernization for Incentive Payout system for GMNS.
The role is essential to ensure successful end-to-end delivery, including translating business requirements into scalable solutions, coordinating across GMNS, Strategy, Tech stakeholders, and leading UAT and market rollout. Post go-live, the role will provide ongoing product governance, ensuring accurate and timely payouts, reporting integrity, and effective query resolution
Responsibilities
- Analyze key business requirements and identify KPIs, business drivers etc.
- Coordinate effectively with architects, technical team, and business team to convert business requirements into technical stories as well as deliver on iPlus features.
- Develop end to end business understanding as well as System architecture to better support Business needs.
- Design and implement Varicent workflows, rules, and calculations to meet business needs and ensuring high quality and adherence to timelines.
- Drive complete User Acceptance Testing starting from scenario identification to complete execution.
- Identify and deliver on future looking features to drive better customer experience.
- Your duties will involve the troubleshooting of data issues, creating reports, working with the team at aspect of the incentives process.
- To ensure all payouts go out on time and error-free
- To identify and implement automation wherever possible, using AI First mindset.
- To ensure we are adhering to the controls & Compliance guidelines, and providing timely evidences with supporting documents to the Control Teams.
Qualifications
Functional:
- 2-4 Years of Experience in resolving and optimizing complex business problems using Varicent ICM
- Must have detailed business knowledge around the incentives process and business rules (ramifications of exceptions)
- Understanding of sales performance management domain
- Expertise in design / development / Testing (SIT/UAT/QAT) i.e. all stages of SDLC
- Knowledge of User experience principles
- Experience of End-to-End Software Product Solution implementation
- Experience of User story drafting (Agile perspective)
Technical
- Varicent ICM Platform or other Incentive Management Platforms( MUST HAVE)
- Python
- HTML, CSS & Java Script
- RDBMS / Big Data / Hadoop
- Rally & JIRA
- SQL
Preferred:
- Exposure to other Incentive platforms like Callidus, Anaplan etc.
- Experience in Data analytics and Automation
About Company
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Company
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.