Working at the Grand Geneva Resort & Spa means you're not just a number - you're a member of our family. You'll receive all the benefits of working at a AAA Four Diamond resort in a small community, combined with the benefits of a larger hotel management company based in Wisconsin. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you. 

Referral Bonus: Refer a friend, receive $100 at 30 days and $100 at 90 days of employment

Bring guests' adventure to life as a member of our Valet team: Escort arriving and departing guests in a friendly manner to and from their accommodations, while transporting their luggage so they have exactly what they need for an optimal experience!

Our Team is looking for People Pleasing individuals who want to do the following:

• Turn our guest’s ordinary day into an extraordinary day ✨
• Love where they work ✨
• Be appreciated for what they bring to a team ✨
• Learn and grow with a company who truly values its people ✨

Grand Perks:

· Hotel room discounts as low as $49 per night

· Free meals every shift made by our talented culinary team

· Paid time off

· Golf, Ski, Restaurant & Spa discounts

· Flexible scheduling

· WELL Spa Gym membership for $16 per paycheck

· Advancement opportunities across the property and US

· Friendly work atmosphere- Negativity & drama are not welcome here

· Holiday, jury duty, & bereavement pay

· Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits

· Recognition programs (aka get paid to celebrate)

The Responsibilities:

• Greet customers with friendly and sincere welcome.  Remain calm and attentive during heavy hotel activity and emergencies. 
• Retrieve guest items from cars, busses, vans, and carts.  Grasp, lift, carry and or load luggage and packages onto a bell cart to transport items throughout hotel to designated room.  Navigate bell cart through public areas, guest room corridors and to elevators. 
• Read and match luggage tags, write claim tickets, and detach portion to give to guest. 
• Organize and store luggage as necessary in a designated area. 
• Direct guest flow through hotel giving assistance and direction to various areas in hotel. 
• Listen and respond to guest inquires.  Answer questions and offer assistance giving accurate information. 
• Perform other duties as assigned.

The Qualifications:

• High School or equivalent.
• 6+ months previous work experience in a guest service position required, preferably within the hospitality industry
• Overall knowledge of proper guest service, standards and code of conduct.
• Outgoing and friendly personality with a general knowledge of computer and radio functions as well as ability to find a need and take care of an issue.

Reporting Relationship: Front Office Manager and Director of Operations.

Exemption Status: Non-Exempt.

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.