TITLE: IT Network Engineer (Remote)

JOB MISSION: Reporting to the Director, IT Operations, the IT Network Engineer has responsibility for designing and supporting the day-to-day Network operations of the Cole Haan environment with connectivity across our North American corporate offices, international offices, cloud vendors, and retail stores. This individual will work with IT application teams, vendor teams, and internal support teams to support both project and operational efforts to enhance, stabilize, and maintain our network computing environment with a focus on efficiency, stability, functionality, and security.

CORE ACCOUNTABILITIES:

Hardware Setup: Configure and install network devices such as routers, switches, and wireless access points
Vendor Management: Work with vendors to drive issues resolution

Software Updates: Ensure network software is up-to-date with the latest patches and updates to maintain security and performance
Network Optimization: Continuously optimize network configurations to improve speed and reduce latency

Security Policies: Develop and enforce network security policies to protect against unauthorized access and cyber threats
Incident Response: Respond to incidents, conducting root cause analysis and implementing corrective actions
Compliance: Ensure network security measures comply with industry standards and regulations

Monitoring Tools: Utilize network monitoring tools to track performance metrics and identify potential issues
Capacity Planning: Plan for future network capacity needs based on usage trends and business growth
Troubleshooting: Diagnose and resolve network performance issues, minimizing downtime and disruption

Network Diagrams: Create and maintain detailed network diagrams to document the network layout and configurations
Change Management: Document changes to the network infrastructure, including configurations and upgrades
Procedures: Develop standard operating procedures for network management and troubleshooting

Help Desk Support: Provide second and third-level support for network-related issues escalated from the Service Desk/NOC
On-Call Support: Be available for on-call support to address urgent network issues outside of regular business hours

Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve network issues
Teamwork: Ability to work well in a team environment and support other IT professionals
Communication: Excellent verbal and written communication skills to explain technical concepts to non-technical stakeholders and collaborate with team members
Project Management: Skills in managing projects, including planning, execution, and monitoring to ensure timely and successful completion
H/A Solutions: Implement and manage network availability solutions to ensure data integrity and availability
Recovery Testing: Regularly test recovery plans to ensure they are effective and up to date
Network Architecture: Design network architecture to meet the organization’s needs, including scalability, performance, and security

Technical Skills:

Networking Protocols: Proficiency in protocols such as TCP/IP, BGP, OSPF, and MPLS
Network Hardware: Experience configuring routers, switches, firewalls, and wireless access points
Network Security: Knowledge of firewalls, VPNs, IDS/IPS, and other security measures
Troubleshooting Tools: Familiarity with network diagnostic and monitoring tools like Wireshark, and PRTG
Network Security: Strong knowledge of security practices, including firewalls, VPNs, IDS/IPS, and encryption
Scripting and Automation: Familiarity with scripting languages to automate network tasks and improve efficiency