About the Department

The City of Fayetteville is currently recruiting for a Transit Operations Manager to manage, plan and coordinate the activities and operations of the mass transit system within the Transit Department; to coordinate the organization, staffing and operational activities, including assisting with the development of transit routes, resolving customer complaints, reviewing safety events, approving division payroll, and to provide highly responsible and complex staff assistance to the Transit leadership.

Position Duties

1. Coordinate the organization, staffing, and operational activities for transit operations including assisting with the development of transit routes, resolving customer complaints, reviewing safety events and coordinating payroll.
2. Participate in the development and implementation of goals, objectives, policies, and priorities for transit operations activities; identify resource needs; recommend and implement policies and procedures.
3. Select, train, motivate and evaluate assigned personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.
4. Direct, coordinate and review the work plan for transit operations staff; meet with staff to identify and resolve problems; assign work activities and projects; monitor work flow; review and evaluate work products, methods and procedures; identify opportunities for improving service delivery methods and procedures; review with appropriate management staff; implement improvements.
5. Develop transit operation schedules; analyze and review existing routes for inefficiency and effectiveness; recommend transit route modifications when necessary.
6. Oversee compliance and passenger observance of all City, state and federal regulations, rules and codes for public transportation.
7. Answer questions and provide information to the general public; respond to and resolve difficult and sensitive citizen inquiries and complaints.
8. Coordinate and assist with employee payroll; and timecards; investigate questionable data.
9. Direct and oversee the collection and compilation of transit operations revenue.

For a complete job description, click here. 

Minimum Qualifications

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:
Four years of increasingly responsible experience in mass transit, urban planning or a closely related field including two years of supervisory or managerial role. 

Training:
Equivalent to an Associate’s degree from an accredited college or university with major course work in public or business administration, engineering, urban or mass transit planning or a related field.

LICENSING & CERTIFICATIONS: 

Required:
Possession of an appropriate valid driver’s license and have the ability to obtain, within six (6) months of hire, a North Carolina Class B Commercial Driver's License with passenger and air brake endorsements, and ability to maintain insurability; and a current DOT Medical Card.

Preferred:
None.

From the time of closing, the selection process is anticipated to last approximately 4 - 6 weeks. The process will consist of a panel interview with the selected candidate being subject to a pre-employment DOT drug screen, DOT physical, background check, and a driving history check.