Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team.  Valencia Hotel Group is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. 

Status: Exempt

Reports to: General Manager

JOB SUMMARY

The Valet Manager at Caravan Court is responsible for the oversight, revenue generation, cost controls, staffing, and training of the valet department.  Additionally, the Valet Manager is responsible for providing a warm, polished, and professional first and last impression to every guest.

ESSENTIAL DUTIES & FUNCTIONS

 

• Operational Responsibilities
  
  
  
  
  • Greet guests according hotel standards
  
  
  • Register all vehicles in parking platform
  
  
  • Communicate the valet process to the guest
  
  
  • Assist guests with any luggage and directional needs
  
  
  • Professionally and efficiently park guest vehicles
  
  
  
  


• Managerial Responsibilities
  
  
  
  • Create valet schedule by Thursday for a Sunday start
  
  
  • Complete valet payroll daily
    
    
    
    • Track and report overtime
    
    
    
    
  
  
  • Complete and document weekly training
  
  
  • Conduct rehearsal audits and coach as needed
  
  
  • Complete Progressive Discipline Forms as necessary
  
  
  • Perform quarterly appraisal forms
  
  
  • Administer coaching as needed
  
  
  • Ensure staff is following core standards, principals, and values
  
  
  • Act as property champion for valet parking digital platform
  
  
  • Monitor valet revenue and expenses through KPIs
  
  
  • Prepare and present P&L variances in valet revenue and expenses
  
  
  • Report and address any insurance claims
    
    
    
    • This includes vehicle incidents
    
    
    • Vehicle theft
    
    
    • Vehicle vandalism
    
    
    • Guest incidents/ accidents
    
    
    • Employee incidents/ accidents
    
    
    
    
  
  
  
  


• Guest Services
  
  
  
  • Anticipate and attend to guest needs during interactions
  
  
  • Be proactive when attending to guests
  
  
  • Assist guests with all concierge services
  
  
  
  


• Team Support and Training
  
  
  
  • Attend and contribute to department meetings
  
  
  • Participate in cross training
  
  
  • Complete all required trainings
  
  
  
  


• Communication and Reporting
  
  
  
  • Facilitate all internal communications and follow up accordingly
  
  
  • Run all reports necessary to the operation
  
  
  • Complete full shift pass on reports and checklists
  
  
  • Log all work in appropriate platforms
  
  
  
  


• Safety & Compliance
  
  
  
  • Adhere to all safety and security guidelines
  
  
  • Follow all driving regulations