JOB OVERVIEW:

This role is responsible for planning, detailing, and executing all assigned group and social events after the business is contracted. This is a non-sales position focused solely on event service and operational success. You will serve as the primary point of contact for the client from the point of turnover through the event’s completion, ensuring flawless service and consistent Hilton guest experience.

WHAT WE OFFER

Pay rate: $70,304.00 annually
Medical, dental, vision insurance
401(k) with company matching
Exclusive worldwide Hilton employee travel discount program
... and more

DUTIES AND RESPONSIBILITIES:

• Serve as the liaison between clients and hotel departments, managing all communication from pre-event planning through post-event follow-up. 
• Conduct pre-conference meetings and site visits with clients and internal stakeholders.
• Ensure timely responses to all client inquiries and needs.
• Create comprehensive Banquet Event Orders (BEOs), diagrams, and event resumes. 
• Coordinate all aspects of the event including food & beverage, room setups, audio-visual needs, billing, and vendor logistics. 
• Ensure alignment between client expectations and operational delivery.
• Provide on-site support during events, ensuring seamless execution and client satisfaction. 
• Act as the main contact during the event for both the client and hotel operations teams.
• Monitor service standards and make real-time adjustments to ensure quality.
• Conduct post-event evaluations with clients and internal teams to ensure feedback is collected.
• Review billing and ensure all charges are accurate before final invoices are issued. 
• Collaborate with the Director of Events on opportunities for service enhancements and upselling during the service process.
• Work closely with Banquet, Culinary, AV, Front Office, Parking and Housekeeping teams to communicate and deliver the event vision. 
• Attend daily and weekly BEO and operations meetings to ensure proper execution.

QUALIFICATIONS & REQUIREMENTS

Education & Experience

Required Skills/Abilities

• Excellent organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Extensive knowledge of event planning and catering requirements.
• Ability to work with clients to determine and anticipate the needs of the event.
• Excellent managerial and supervisory skills.
• Ability to work at a fast pace.
• Extensive knowledge of food hygiene.
• Strong organizational and time-management abilities.
• Proficient in Microsoft Office Suite; experience with Delphi, Opera, or similar event management systems. 

Physical, Mental and Environmental & Technical Demands

Fast-paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. Must be able to maneuver around property. Must be able to sit, walk and stand for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment.

Schedule

The work schedule is based on the demands of the business you must be available days, nights, weekends, and/or holiday availability are required. 

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.