Description
The Director of Strategic Operations & Execution is responsible for driving organizational effectiveness by ensuring operational milestones are clearly defined, consistently monitored, and successfully achieved. This role partners closely with operational leadership and cross-functional teams to align priorities, optimize execution, and maintain accountability across key initiatives.
Essential Duties and Responsibilities:
Operational Alignment & Milestone Management
- Partner with operational leadership to define, track, and achieve strategic and operational milestones
- Establish clear timelines, success metrics, and accountability structures
- Monitor progress and proactively address risks or delays
Project Support & Execution Excellence
- Provide hands-on support in project planning and architecture
- Ensure initiatives are structured for scalability, efficiency, and measurable outcomes
- Implement best practices in operational workflows and execution
Performance Monitoring & Follow-Through
- Conduct regular follow-ups to ensure expectations, deliverables, and standards are consistently met
- Identify gaps in execution and implement corrective actions
- Drive a culture of accountability and continuous improvement
Cross-Functional Leadership & Collaboration
- Serve as a leadership liaison across departments to ensure alignment and effective communication
- Facilitate collaboration between teams to remove blockers and accelerate progress
- Lead cross-functional initiatives that support organizational priorities
Leadership Engagement & Communication
- Attend operational leadership meetings to capture key decisions, action items, and priorities
- Ensure timely follow-up and completion of all assigned actions
- Provide clear, concise updates to senior leadership on progress, risks, and outcomes
Requirements
Minimum Qualifications:
- Proven experience in strategic operations, project management, or a related leadership role
- Strong ability to manage complex, cross-functional initiatives
- Excellent communication, organizational, and stakeholder management skills
- Demonstrated ability to translate strategy into execution
- Experience working closely with senior leadership teams
- Experience working in project-based or service-oriented environments is highly preferred.
Skills & Competencies:
- Strategic thinking with a strong execution mindset
- Leadership and influence across diverse teams
- Operational rigor and attention to detail
- Problem-solving and decision-making under ambiguity
- Accountability and results orientation
- Deep understanding of project lifecycles and their financial implications.
- Ability to manage multiple priorities and complex dependencies across teams.
- Excellent communication and stakeholder management skills.
- Advanced Excel (or equivalent tools).
- Detail-oriented with a strong sense of ownership and accountability.
Work Environment / Physical Requirements:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic). Usual office environment with frequent sitting, walking, standing, and occasional climbing, stooping, kneeling, crouching, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as telephone. The employee must occasionally lift and /or move up to 20 pounds. Ability to read and understand work instructions.
Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.