Marriott Phoenix Resort Tempe at the Buttes is looking for a Pool Associate.
Duties:
Duties:
- Maintain the cleanliness and organization of pool area.
- Acknowledge and greet all guests with utmost courtesy and urgency, to assist.
- Monitor use of the slide and ensure safety guidelines are followed.
- Assist guests, answer questions, aide, and respond to needs quickly and accurately.
- Handle customer service needs with a friendly and caring - yet assertive - demeanor, following resort standards and safety guidelines.
- Collect dirty towels then wash, fold and restock the towel kiosk.
- Arrange lounge and deck chairs, empty trash cans, clear tabletops, and maintain walkways and stairs.
- Enforce pool rules.
- Perform the daily opening/closing procedures, including informing swimmers of closing 15 minutes in advance.
- Disinfecting and straightening chairs and tables: putting umbrellas up/down: sanitizing regularly touching surfaces.
- Assist with events, programs, and activities as requested.
- Ensure that all guests are wearing wristbands and verify hotel guests; respectfully and with high courtesy, work with guests to resolve infractions.
- Collect items left by guests; store lost items in the lost and found; retrieve and return to the owner as necessary.
- Visually inspect the pool to ensure proper clarity and cleanliness; notify the manager of any items that would require immediate attention.
Qualifications:
- Must be able to lift at least 30 pounds, stay on feet for long periods of time, and be physically able to complete the execution of duties.
Other Requirements:
- Project an approachable and professional image in personal appearance, manner, and demeanor.
- Must be comfortable approaching guests who may not be following policies; capable of handling escalated situations.