SUMMARY

Reporting Relationships: Case Manager report to the Director of Social Services

Principal Duties and Responsibilities:

Under the general supervision of the Director of Social Services, Case Managers are expected to perform the following principal duties and responsibilities.

· Conduct initial intake, including but not limited to social service assessments, psychosocial assessments, independent living plans, and referrals for incoming clients who are referred from the shelter system.

· Conduct updates to psychosocial assessments and other evaluations as a basis for developing appropriate referrals and other interventions.

· Identify benefits and entitlements and connect clients to mental health, medical treatment, and substance use treatment facilities where applicable.

· Obtain identification, public benefits, and other applicable income sources for clients.

· Conduct weekly and bi-weekly meetings with clients to finalize their Individual Living Plans, assess their ongoing needs, promote harm reduction strategies, and facilitate referrals for necessary services.

· Document all efforts in providing services, interactions, and follow-up regarding resident involvement.

· Manage and track employment and housing placements of shelter residents.

· Maintain current and confidential client case records for the assigned caseload.

· Complete all required trainings in a timely manner.

· Teach residents how to advocate for themselves when seeking employment in the community.

· Facilitate clients in achieving their employment objectives through the identification and referral to pertinent services.

· Support the Program Director and Director of Social Services in achieving performance objectives, including resident rehousing placement goals.

· Collaborate with all Department of Homeless Shelter (DHS), Human Resources Administration (HRA), governmental bodies, and other relevant resources to advocate for and ensure the timely fulfillment of client housing needs.

· Facilitate workshops for residents on an as-needed basis, covering the housing search, application, and interview processes.

· Attend all mandatory meetings, including those pertaining to social services, team collaborations, and agency-wide initiatives.

· Ensure all mandatory agency and funder training modules are completed promptly.

· Perform other related duties as assigned.