Posted 1mo ago

Call Center Sales Supervisor - Verizon

@ OneTouch Direct
Tampa, Florida, United States
OnsiteFull Time
Responsibilities:Leading team, Monitoring metrics, Coaching staff
Requirements Summary:Bachelor's degree or equivalent; 2+ years in sales-focused call center supervision; strong leadership, communication, and analytics; CRM and MS Office proficiency.
Technical Tools Mentioned:CRM software, Microsoft Office
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Job Description

At OneTouch Direct, we believe in creating meaningful connections, both with our clients and our team! We're excited to welcome a Call Center Sales Supervisor who is passionate about leading and inspiring others. As a part of our friendly and enthusiastic team, you'll have the opportunity to make a real impact by driving sales while ensuring our customers feel valued and heard!

Your Key Responsibilities:

  • Lead a dedicated sales team with enthusiasm, providing support and encouragement to help them reach their full potential.
  • Keep a close eye on sales metrics and work together with your team to create exciting strategies that boost performance.
  • Conduct uplifting performance reviews, offering positive feedback and identifying areas for growth.
  • Organize engaging training sessions that enhance product knowledge and sharpen sales skills.
  • Be the go-to person for any customer escalations, turning challenges into delightful resolutions.
  • Collaborate with our wonderful management team to refine sales processes and continually improve our operations.