Connected Support Specialist* -- Summary

Leads the organization’s Connected Support efforts in alignment with the Aftermarket business goals to maximize service efficiency and profitability.  Responsible for monitoring, distributing, and tracking Expert Alerts and JDLink™ Diagnostic Trouble Coads (DTCs) with the intent of quickly diagnosing equipment problems to minimize machine downtime.  Communicates with team members and customers.

Connected Support Specialist*-- Essential Duties

1. Develop, implement, and manage the organization’s Connected Support Strategy.


2. Develop and implement execution plans for JDLink™ support, Expert Alert completion, and Proactive Machine Monitoring in alignment with aftermarket business goals.


3. Monitor incoming Expert Alerts and distribute to appropriate party for customer contact (or perform customer contact.)


4. Monitor incoming Diagnostic Trouble Codes and distribute to appropriate party.


5. Perform initial remote diagnostics using Service ADVISOR™ Remote Display Access (RDA).


6. Coordinate and conduct post-sale follow-up communications with customers to gain feedback and share with store locations.


7. Assist with P&K Web Chats.


8. Quickly and accurately communicate summaries of actionable recommendations.


9. Create and maintain work orders with remote diagnostic segments.


10. Maintains a clean work area and performs work in a neat and orderly fashion.


11. Maintains current knowledge of John Deere and competitive products.


12. Other duties as assigned by supervisor.

*Safety Sensitive Position

Connected Support Specialist* Pay & Benefits:

• Competitive Pay (Plus Overtime Pay)


• Health, Dental, Vision Insurance (Company sponsored Healthcare starts the first day of the month after you start with P&K)
  
  
  
  • Zero cost health insurance available for employee.
  
  
  
  


• Company Paid Life Insurance


• 401k Match


• Paid Time Off & Holiday Pay (Starting Day 1 with P&K!)


• Safety Allowances