Posted 1mo ago

Client Success Manager - Fully Remote

@ Impact Clients
London, ., United Kingdom
$8k-$12k/moRemoteFull Time
Responsibilities:Onboard clients, Run coaching, Host sessions
Requirements Summary:Fluent English, sales and mentorship experience, digital marketing knowledge, full-time 8AM–6PM EST, based in NA/Europe/South Africa, familiar with Loom, Slack, Calendly, ActiveCampaign, GSuite, and CRMs.
Technical Tools Mentioned:Loom, Slack, Calendly, ActiveCampaign, GSuite, CRM
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Job Description

Are you a high-energy, entrepreneurial communicator who wants to get paid based on how hard you work — not an arbitrary salary cap?

We're growing fast and we need driven people who want to grow with us.

Who We Are

Richard Yu is an online business coach with:

We're a high-performance team, rooted in service that moves fast, holds each other accountable, and celebrates results. Our clients transform their lives — and so do the people on our team. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting.

The Opportunity

This is a revenue-share position. That means your income is directly tied to your effort and your results. Our top performers earn $8,000–$12,000+ /month through base pay plus commissions on renewals, upgrades, referrals, and collections.

If you want a comfortable 9-to-5 with a fixed paycheck, this isn't it. If you want to build something, earn what you're worth, and grow alongside a company that's scaling — read on.

What You'll Do

  • Onboard new clients with energy and clarity — their first impression of us is you
  • Run daily 1:1 coaching calls on Zoom to hold clients accountable, celebrate wins, and push through plateaus
  • Host weekly group coaching sessions, answering questions and driving momentum
  • Handle renewal and upgrade conversations — you'll be trained on our sales framework and expected to convert
  • Manage difficult conversations including retention, refund requests, and churn reduction — with professionalism and composure
  • Message clients daily across platforms to keep them on track and engaged
  • Create training videos and worksheets to continuously improve our client experience
  • Report daily across Slack, CRMs, and spreadsheets with high attention to detail