Description

JOB SUMMARY: Deliver beverages and food (may prepare some drinks) for Hotel Valencia pool guests while providing them with professional and efficient service.

PRIMARY REQUIREMENTS:

Opening Duties:

• Sign out master card key from front desk to access pool


• Report to manager for any event updates, special promotions, wine of the day


• Check in with the kitchen for any changes/specials/86 items


• Make sure Micros Handheld and wireless printer are connected and had signal


• Set up your bus and tubs and service station (fruit, napkins…)


• Make sure that the pool phone is working properly


• Place pool side menus on all tables and bar (for food orders, call PBX and place order)


• Prior to picking up order, call room service to check order


• If all cushions are not in place, contact housekeeping ASAP


• Wipe all tables


• Stock 20 sets of silverware each day (dinner cloth napkins and B&B plates arrange all furniture accordingly


• Make sure pool deck is clean and presentable, lounge backs are uniform, and the umbrella is in place

During the shift:

• Prepare drink orders for guests according to specified recipes using measuring systems.


• Issue, open, and serve wine/champagne bottles.


• Maintain cleanliness and condition of bar, bar unit, tables, and other tools.


• Remove soiled wares from pool deck, bar top and tables and place in designated area.


• Anticipate and communicate replenishment needs.


• Make sure that all lounge chairs remain organized


• Pick up towels and wipe down lounge chairs


• Communicate with housekeeping if guest requests more towels or if more towels need to be made available


• Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.


• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation.


• Speak with others using clear and professional language.


• Monitor hotel guests trying to bring in outside alcohol (no outside beverages are allowed)

Closing Duties:

• 30 minutes before closing, inform guests of last call


• Wipe down all tables and bar


• Clean bar station and wipe with a dry rag


• Clean up any debris from service station


• Bring all beverages down and manager will read bar


• Put all liquor back in 3^rd floor liquor room & make sure to re-cork all wine bottles


• Do all paperwork closing duties


• Return $100.00 bank to manager


• Return Micros machine to manager


• Return keys to front desk and have them sign


• Check with your manager prior to leaving
  
  
  
  And any other tasks assigned by the manager.

Qualifications

JOB REQUIREMENTS:

• Attend required meetings


• Be extremely courteous to all customers and fellow employees


• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe
  
  work conditions to manager; and complete safety training and certifications.


• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary
  
  information, and protect company assets.


• Any other duties assigned by your immediate supervisor