Career Opportunities: Senior Material Services Executive (Repair Management), Asia Pacific (214623)

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Embraer Asia Pacific is seeking to recruit a Senior Material Services Executive (Repair Management) for the Services and Support team for the Asia Pacific region.

Reporting to the Material Services & Support Supervisor, you will oversee repair network performance across local and regional stations, ensuring timely completion of orders and resolving backlogs to meet Pool program commitments. You will act as the focal point for customers and stakeholders, manage SFR queries, coordinate technical issues, and support upgrade campaigns. Handles vendor management, quotations, logistics, and warranty controls while ensuring full compliance in documentation. Additionally, you will also drive continuous process improvements and support financial, operational, and supplier performance activities.

Main Responsibilities

1) Repair Network & Turn‑Around-Time (TAT) Performance

• Drive the development and performance of local and regional repair networks.
• Conduct visits to local repair stations when needed
• Monitor open repair orders and follow up closely to ensure completion within acceptable TAT.
• Escalate critical repair backorders with repair stations to support Pool program commitments.
• Conduct weekly operational meetings with repair stations to address critical orders and priorities.

2) Customer & Stakeholder Support

• Act as the local focal point for Pool program customers on repair certificates and SFR (Shop Finding Report) queries.
• Serve as the interface between the Pool team, operators, repair facilities, internal units, and suppliers.
• Discuss customer issues with management and contribute to timely resolution.
• Support customer pool upgrade and retrofit campaigns.
• Act as focal point between Engineering and customers for Non-Covered events under the Pool agreement.

3) Supplier & Repair Vendor Management

• Work with repair vendors on quotation analysis, approval, and processing of repair purchase orders.
• Ensure adherence to terms under the Master Services Agreement and resolve discrepancies with repair stations.
• Participate in quarterly supplier performance reviews (QBRs) with the Global team.
• Implement and manage processes for reverse logistics and repair exchanges with vendors.
• Support Finance with supplier payment issues and Pool fees billing where required.

4) Operational & Logistics Activities

• Perform system receiving, initiate shipments of parts, and support daily operational activities.
• Prepare spreadsheets, graphics, and reports for operational tracking.
• Control and monitor warranty terms on spare parts.
• Prepare and follow up on customer quotations.
• Upload SFRs into SAP / FlyEmbraer Download Center.
• Ensure compliance with documentation processes and archiving of repair reports.

5) Continuous Improvement & Corporate Programs

• Identify opportunities to optimize, rationalize, and modernize operational processes.
• Embrace and promote the EMBRAER P3E program, corporate values, and Lean thinking principles.
• Performance Indicators/ Specifics
• Repair Turnaround Time, QM aging, Quote/ PO approval response time.

Desired Skills & Experience

We are seeking a professional with a Diploma or Degree in Business Adminstration, Engineering or related fields with more than 5 years of relevant work experience in the aerospace/ aviation industry.

Requirements:

• Has solid knowledge of repair and warranty process in the aerospace environment.
• Team-player.
• Diligent and conscientious in maintain proper filing of all records.
• Proficient in English
• Good in Microsoft Salesforce, MS Office and SAP.