Overview:

Amivie, a licensed home care agency and one of the largest PCA agencies in Minnesota, is looking for a Homecare Client Care Supervisor to join our team! Headquartered in Bloomington, we employ 900 caregivers and Nurses who serve 1300 clients throughout the greater Metro Area.

The Service Activity Manager (SAM) is responsible for overseeing the branch’s pre-claim review process to ensure all service activity entered in Pavillio is accurate, complete, and ready for billing. This role serves as a critical control point between service delivery and the revenue cycle, proactively identifying and resolving issues that prevent claims from moving forward.

The SAM works cross-functionally with Client Care, Clinical, Caregivers, and the Revenue Cycle Management (RCM) team to correct errors, resolve documentation gaps, and validate service details prior to claim submission. Success in this role directly reduces unbilled services, accelerates cash flow, and improves overall revenue capture for the branch.

Responsibilities:

Pre-Claim Review & Billing Readiness

• Oversee the review of all service activity in Pavillio prior to claim submission
• Identify failed service cards, incomplete records, or discrepancies preventing billing
• Validate that all service details are accurate, authorized, and properly documented
• Ensure required approvals, signatures, and documentation are present before claims move forward

Issue Resolution & Documentation Follow-Up

• Proactively track down missing or incomplete documentation
• Coordinate with caregivers, Client Care Coordinators, and Clinical staff to resolve issues quickly
• Correct service entry errors and ensure alignment with authorizations and care plans
• Monitor unresolved service activity and drive timely resolution

Cross-Functional Coordination

• Serve as a key liaison between branch operations and the RCM team
• Communicate billing-blocking issues and trends to leadership
• Partner with Client Care and Clinical teams to prevent recurring documentation and entry errors

Process Oversight & Continuous Improvement

• Identify patterns contributing to unbilled services or claim delays
• Recommend process improvements to reduce errors and rework
• Support standardization of service activity and documentation practices across the branch

Key Outcomes & Performance Indicators

• Reduction in unbilled and delayed services
• Improved first-pass claim acceptance rates
• Faster resolution of failed service cards and documentation gaps
• Improved revenue capture and cash flow

Qualifications:

• Strong understanding of pre-claim processes, EVV, and service documentation requirements
• High attention to detail with strong problem-solving skills
• Ability to work cross-functionally with operational, clinical, and billing teams
• Experience identifying and resolving workflow or documentation issues
• Comfortable working in fast-paced, high-volume operational environments

Systems & Tools

• Pavillio (or similar EVV / service activity platform)
• Billing and documentation tracking systems
• Reporting tools for service activity and claim readiness

Reporting Structure

• Reports to: Operations Leadership / RVP
• Works closely with: Client Care, Clinical teams, Caregivers, and Revenue Cycle Management (RCM)

Work Environment

• Centralized or branch-based operational role
• Highly collaborative, detail-oriented, and outcome-driven