The When We First Dating Expert is an experienced, self-sufficient sales professional comfortable working with high-end clients. In this remote role, you will work alongside a team of sales reps, profile reviewers, and matchmakers, occasionally stepping into the review of profile reviewers or matchmaking coaches during our launch phase. This role is an all-encompassing dating expert to help drive revenue, scale our customer base, and build our brand.

KEY RESPONSIBILITIES

• Conduct 45-60 minute sales interviews with potential clients and meet personal sales targets. 
• May assist in conducting 45–60 minute coaching sessions, or 30–45 minute profile reviews as needed during the launch phase. 
• Collaborate with the executive team to establish bi-weekly and monthly sales and coaching targets for growth and scaling. 
• Adhere to When We First’s policies, procedures, training guidelines, scripts, mission, vision, and values.  
• Communicate with When We First customers via phone, email, or text for sales inquiries or customer service escalations, ensuring quality assurance. 
• May elect to help coordinate or attend launch/recruiting events in your region as needed. 
• Manage and update client profiles in Salesforce, Segment, and the in-app system (training provided). 
• Monitor sales calls and log all client interactions, ensuring seamless CRM updates. 
• May assist in recruiting sales and matchmaking talent, as well as “matches” to support the matchmaking team during the launch phase. 

QUALIFICATIONS 

• At least five years of proven success in sales, ideally within the dating industry. Matchmaking experience is a plus. 
• A proven track record of working successfully with high-end clients in the matchmaking industry. 
• Strong client service background and ability to create and maintain a positive team environment. 
• Experience working in both face-to-face and remote environments. 
• Excellent interpersonal, communication, and conflict resolution skills. 
• Proficiency with CRM systems (especially Salesforce), Outlook, and softphone technology, with a willingness to learn new systems. 
• Ability to multitask and manage client and team relationships in a fast-paced, tech-driven environment. 
• Organized, detail-oriented, and thorough in documenting interactions. 
• Demonstrated leadership competency and the ability to continuously improve professional skills through self-education, training, and webinars. 

COMPENSATION

Base salary is commensurate with experience. Total compensation includes base plus commissions/incentives.