About the Department

IMPORTANT INFORMATION BEFORE STARTING YOUR APPLICATION:

YOU MUST COMPLETE THE APPLICATION IN ITS ENTIRETY AND SUBMIT THE APPLICATION BEFORE IT CAN BE SAVED IN THE SYSTEM.

YOU MUST ANSWER ALL REQUIRED QUESTIONS AND COMPLETE ALL REQUIRED SECTIONS OF THIS APPLICATION TO BE CONSIDERED FOR EMPLOYMENT WITH IREDELL COUNTY

OVERVIEW & PURPOSE:

The Front Desk Attendant engages and welcomes all people into the facility. They serve as the primary point of contact for all information inquiries while maintaining secure use of the facility to members and guests. They provide accurate information regarding facility memberships, programs and causes. The Front Desk Attendant processes transactions involving program registration and receipting of registration fees. The position also organizes and helps maintain the entire facility.  They must be able to thrive in a demanding environment with the unique challenges of a non-profit community service organization. The Front Desk Attendant is responsible for providing current information and excellent member service as it relates to the front desk. Must have transportation. An outgoing personality is a must!

Position Duties

ESSENTIAL FUNCTIONS:

Secures information via telephone or personal contact; selects appropriate materials to answer questions.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

Greet incoming and outgoing patrons.

Monitors scanners.

Make photo ID’s for members.

Attend meetings and training courses as necessary.

Sign up members and participants for programs, memberships, etc. and receipts as necessary.

Answer incoming calls.

Gives tours of the facility.

Disburses current program and membership information.

Opening and closing duties as assigned.

Ensure all safety and risk management procedures are adhered to.

Cleaning and organizing duties.

Monitors the facility.

ADDITIONAL FUNCTIONS:

Perform additional duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES:

Must be mature and the ability to remedy situations calmly.

Ability to handle and process money.

Excellent communication skills, both verbal and written.

Good work ethic.

Capable of multi-tasking.

Comfort in working with diverse individuals and organizations.

Ability to handle difficult situations.

Ability to learn and implement ICPRD’s software program.

Ability to work as part of a team.

Minimum Qualifications

EDUCATION/EXPERIENCE “REQUIREMENTS”:

Must be at least 16 years of age with customer service experience, two (2) years preferred.

ADDITIONAL “REQUIREMENTS”:

Valid Driver’s License

CPR, AED and First Aid Certification (or will agree to become certified within one month of employment).

“PREFERRED” QUALIFICATIONS:         NONE.