Working at the Grand Geneva Resort & Spa means you're not just a number - you're a member of our family. You'll receive all the benefits of working at a AAA Four Diamond resort in a small community, combined with the benefits of a larger hotel management company based in Wisconsin. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.
Join our Sales team as our new Group Sales Manager: capable of skillfully merchandising guest rooms, function space, and food / beverage to maximize revenue potential while ensuring clients have the best event possible.
Our Team is looking for People Pleasing individuals who want to do the following:
- Turn our guest’s ordinary day into an extraordinary day ✨
- Love where they work ✨
- Be appreciated for what they bring to a team ✨
- Learn and grow with a company who truly values it’s people ✨
Grand Perks:
- Free meals every shift made by our talented culinary team
- Paid time off
- Golf, Ski, Restaurant & Spa discounts
- Hotel room discounts as low as $49 per night
- WELL Spa Gym membership for $16 per paycheck
- Advancement opportunities across the property and US
- Friendly work atmosphere
- Holiday, jury duty, & bereavement pay
- Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
- Recognition programs (aka get paid to celebrate)
The Responsibilities:
- To achieve quarterly booking goals.
- To prospect, solicit, and book meeting and events.
- Active involvement in industry associations and trade shows.
- Provide excellent, consistent, personal service to clients prior to, during, and with follow up after each event.
- To personally greet on-site contact to assure all needs are met.
- To be familiar with hotel banquet capacities, along with banquet, restaurant, front desk, and housekeeping procedures to sell and service accurately.
- Meet or exceed weekly sales goals for telephone solicitation, site inspections, luncheons, and personal call.
The Qualifications:
- 2+ year experience in catering, sales, or convention services experience.
- Resort sales experience highly desired.
- Experience in booking Regional and National Associations programs
- Experience in proactive selling.
- Working knowledge of banquets and F/B.
- Experience in Chicago and Milwaukee markets preferred.
- Delphi experience helpful.
- Strong communication skills, both written and verbal.
- Excellent organizational skills.
- Degree in hotel/restaurant/hospitality/event planning preferred but not required.
- Professional demeanor/presentation a must.
Reporting Relationship Director of Group Sales
Exemption Status Exempt
Other Qualifications:
- Someone who is passionate about people and travel
- Willing to work weekends
- LOVES meeting new people and interacting with guests
- Has reliable transportation to and from work
- Past experience in hotels and customer service a plus
- Enjoys proactively using their creativity to personalize the guest experience
WARNING: must be prepared to be a part of guest memories for years to come!
Grand Geneva is an Equal Opportunity Employer
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.